Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Thematic

OCTOBER 7, 2024

Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

ShepHyken

NOVEMBER 21, 2016

My Comment: Buffer has shared their insights on the current and future state of social media marketing. I’m surprised at how many companies have not yet embraced social media for marketing and customer care. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. For information contact or www.hyken.com.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Survicate

MARCH 20, 2019

Voice of the Customer – a buzzword that’s shaken the marketing world in recent years like no other. We all aspire to put customers in the spotlight, but how do we ensure our efforts are truly effective ? Let’s start with what our experts have to say on cross-organizational changes: Embrace customer focus, organization-wide.

Tips 85

Tips Customer Centricity Social Media Insurance 85

Help Scout

SEPTEMBER 28, 2021

Here’s a recent example from our Marketing Ops role: Create the hiring project For just about every role at Help Scout, we ask candidates to complete a short project in order to better assess skills and collaboration style. How will success in this role be measured? What will they own?

Effort Score 126

Effort Score Multi-Channel Feedback e-support 126

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ProProfs Chat

JUNE 30, 2020

He delves into the powerful idea of The Golden Circle based on which organizations can further lead, inspire and grow in a competitive market. The Service Culture Handbook. He helps customer service teams unlock their unimaginable potential. And this keeps on happening until a customer finally registers their complaint.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85