ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Infographic] The different types of emails to send to your guests by Tony Loeb. They may even make you rethink how you email your customers. 7 ways leaders can model great customer service by Jeff Toister.

Customer Service 154

Customer Service Loyalty Programs Hotels Infographics 154

ShepHyken

MARCH 8, 2021

This is more of an infographic than an article, but there are some very interesting stats and facts about what thousands of hoteliers are doing to survive in a crisis (a.k.a. Singapore Airlines Opens a Customer-Service School for Businesses by Katie Deighton. (The My Comment: Want to learn customer service from the best?

Customer Service 145

Customer Service Airlines Hospitality Infographics 145

Beyond Philosophy

APRIL 23, 2015

VIEW OUR MOBILE EXPERIENCE INFOGRAPHIC HERE. However, if you bear in mind the general principles of what makes any other channel great, it’s easier to focus your efforts, including: A clear and definite purpose that delivers your intended Customer Experience. What Makes a Great Mobile Experience?

Infographics 60

Infographics Effort Score Customer Centricity Video 60

ShepHyken

OCTOBER 3, 2016

15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. Provide Support) The key to any business success is building trust and establishing strong relationships with customers as those are the main factors that contribute to customer loyalty and generate more sales. Follow on Twitter: @Hyken.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

OCTOBER 4, 2021

Seriously, repeat customers spend 67% more than new customers. The article includes an infographic that summarizes the points. 17 Key Customer Service Skills [List & Resume Examples] by Kazimierz Rajnerowicz. Tidio) It is clear that you can’t have happy customers without offering amazing support.

Customer Service 101

Customer Service Infographics Tips Customer Retention 101

ShepHyken

NOVEMBER 4, 2019

I read this article from my fellow customer service expert and couldn’t resist sharing. Just some good customer service insights. Infographic] ‘Channel’-ing Your Customers Expectations by Zareen Islam. My Comment: I’m often asked which channels do companies need to be on to best support their customers.

Infographics 84

Infographics Customer Service Social Media Tips 84

Retently

MAY 24, 2018

The answer may seem quite obvious: your content should be as customer-focused as possible. What customer-focused strategy is. Simply put, customer-focused strategy means putting your customer at the core of your business. It’s another excellent way to promote your content.

Customer Focused 60

Customer Focused Strategy How To e-support 60

ShepHyken

OCTOBER 1, 2018

This short article focuses on five mistakes organizations make with their customer experience initiative. My personal favorite is number one, which focuses on CX being part of the culture and not a tactic. Infographic: How Customer Service is Evolving in 2018 by Karishma Urs.

Customer Service 18

Customer Service Infographics Employee Experience Customer Service Strategies 18

ShepHyken

APRIL 9, 2018

How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. Even smaller companies can use chatbots to improve their customer experience. This short article and infographic have some interesting ideas on how to effectively use chatbots. All the feedback you get should be embraced as an opportunity to improve.

Net Promoter Score 93

Net Promoter Score Customer Service Loyalty Programs Chatbots 93

Provide Support

FEBRUARY 9, 2016

Well trained and friendly employees will always provide high quality customer service, but how to achieve this? The task of creating a customer focused culture is not as easy as it seems to be. There are always a lot of obstacles which prevent your customer service from being perfect.

Infographics 40

Infographics Culture Customer Service Customers 40

ShepHyken

AUGUST 3, 2020

People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19 [An Infographic] by Dhawal Kumar. Freshdesk) We conducted several polls across various channels and asked our audiences some crucial questions about the customer-business relationship in the new normal. Follow on Twitter: @Hyken.

Customer Service 94

Customer Service Infographics e-support Retail 94

ShepHyken

FEBRUARY 3, 2020

Do You Know What Your Customers Really Want? Infographic] by Jennifer Hanford. Business2Community) Let’s talk about a few things to consider for gaining more insight into your customers’ “wish lists.” My Comment: Here’s a bonus… A short article and infographic about what customers really want.

Customer Service 93

Customer Service Infographics Trends Entertainment 93

ShepHyken

OCTOBER 22, 2018

They have distinct differences in their shopping habits and how they view customer care. Check out this article/infographic to learn more. How to Rebuild Trust Among Dissatisfied Customers by Jared Cornell. Joseph Michelli Blog) Customers’ experience cogently affects a brand’s reputation in the market.

Customer Service 22

Customer Service Chatbots Infographics Consulting 22

ShepHyken

JULY 9, 2018

The Role of AI in Customer Experience [Infographic] by CallMiner. And AI is changing the customer experience! My Comment: We close this week’s Top Five roundup with an infographic on AI that includes some interesting – and incredible – stats and facts. Follow on Twitter: @Hyken.

Poor Customer Service 85

Poor Customer Service Customer Service Infographics Travel 85

ShepHyken

DECEMBER 2, 2019

A great way to motivate the people you work with as well as get customers excited about doing business with you! Customer Service Déjà Vu [Infographic] by ServiceNow. Forbes) 10 mind-blowing stats on why today’s customer service looks a lot like yesterday’s. Three “basics” that are worth being reminded of (over and over).

Customer Service 16

Customer Service Infographics Culture Retail 16

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. My Comment: If customer loyalty is important to you and your business (and I know it is), then take a few minutes to not just read, but study this article.

Social Media 92

Social Media Customer Service Infographics Retail 92

ShepHyken

AUGUST 29, 2016

My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture. The Future of Customer Loyalty is Flexibility by Jim Tierney. For information contact or www.hyken.com.

Net Promoter Score 0

Net Promoter Score Customer Service Infographics Contact Center 0

ShepHyken

AUGUST 5, 2019

My position is that for most businesses, not offering a self-service solution is a bad customer experience. Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC] by Clarence Bhatti. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Self Service 109

Self Service Customer Service CRM Infographics 109

ShepHyken

APRIL 16, 2018

Brands That Use AI To Enhance Marketing (Infographic) 2018 by Karthik Reddy. My Comment: Here is a short article and infographic that describes how 16 brands – many of them recognizable – are using AI to fuel their marketing, but also to create a better customer experience. 16Best) We all know how marketing can enhance sales.

Customer Service 48

Customer Service Infographics Retail Tips 48

ShepHyken

FEBRUARY 10, 2020

The author gives us a little history and some current insights into what we need to do in the digital age of customer service. 10 Marketing Lessons from Apple [Infographic] by The Website Group. My Comment: Customer experience and marketing are very much connected. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Infographics Customer Retention B2B 84

ShepHyken

JULY 2, 2018

11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC) by David William. Small Business Trends) A critical part of running a successful business is managing customers. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 75

Customer Service Infographics B2C Tips 75

ShepHyken

JUNE 12, 2017

Customer Loyalty: 20 Compelling Reasons To Double Down On It [Infographic] by Ellen Gross. Fieldbloom) Too many businesses fall into the trap of spending all their time and money acquiring new customers, only to forget about the dozens, hundreds or even thousands of customers they already have. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Infographics Metrics Loyalty 79

ShepHyken

AUGUST 31, 2020

However, brands that have cultivated customer loyalty can mitigate the harm — loyal shoppers are 6X more likely to forgive a mishap than the average customer. My Comment: Here’s an infographic that shows some stats and facts on how loyal customers are more forgiving of mistakes and problems than your average customer.

Customer Service 110

Customer Service Social Media Customer Service Training Infographics 110

Customer Guru

DECEMBER 13, 2017

Furthermore, almost 50% of the respondents said that employees don’t know what they need to do in order to deliver a great customer experience. We shared these insights in our infographic below: Are these challenges still relevant today? In such a case, it becomes difficult for these departments to develop a customer focus.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Integrity Solutions

JUNE 18, 2021

Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. Our Favorite Sales Coaching Articles.

Sales 96

Sales Leadership Infographics Culture 96

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. My Comment: Let’s start this week off with some compelling stats about our customers’ changing expectations.

Customer Service 82

Customer Service Infographics Case Study Loyalty 82

Experience Investigators by 360Connext

JULY 16, 2019

One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? The link between the idea of customer experience and the execution of it must be stronger than we think it does.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

ShepHyken

FEBRUARY 12, 2018

In addition, it includes a great infographic with the history of customer service, from walk-in service (before phones) to where we are today in the digital world. Five Ways to Deliver Excellent Customer Service by Steven MacDonald. As the author points out, “The key is to give new value to the voice of the customer.”.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

SEPTEMBER 19, 2022

Here is an infographic. The author shares the six types of programs and then follows it with an infographic that shares a little more detail. Newsweekme) Customers who don’t feel appreciated can take a lot of money from your business. I am honored that my book, The Culture of the Customer, made the list.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. 10 Ways to Improve Your Customer Service and Increase Sales Performance by Hassan Mansoor.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

JANUARY 15, 2018

In order to keep up with the latest trends, it is essential to improve customer experience. My Comment: This short article and infographic was sent to me earlier this week. Regardless, there’s some interesting stats and facts that confirm that customers like using this simple technology. .” Great info!

Customer Service 0

Customer Service Infographics Survey Tips 0

ShepHyken

DECEMBER 18, 2017

Here’s a great article – actually an infographic – with plenty of Live Chat ideas for us to think about. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.

Customer Journeys 79

Customer Journeys Customer Service Infographics Customer Service Training 79

ShepHyken

AUGUST 8, 2016

(Antavo) Well, after helping our customers build their loyalty programs, we’ve found the next 7 important steps to create a flawless loyalty program and put them into an infographic! Plus, the infographic also explains how a loyalty program can help to increase your ecommerce store’s profit. by Dan Gingiss.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ShepHyken

JANUARY 24, 2022

Learn how to ensure customer satisfaction despite supply chain disruptions. My Comment: I just came across this article and the accompanying infographic this week, and while it may have come out sooner, the timeliness of it couldn’t be more appropriate. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Customer Centricity Policies Retail 69

ShepHyken

AUGUST 21, 2017

My Comment: This excellent article covers five important topics including loyalty, friction, anticipation, customization and engagement. 1 0 Things That Matter to Customers and How These Affect Your Business [Infographic] by Adel Zsurzsan. These concepts are important to every business. Follow on Twitter: @Hyken.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

AUGUST 22, 2022

My Comment: Here is an infographic that lists some compelling CX strategies supported by research findings. 50% of customers will stop visiting a website if it is not mobile-friendly.” Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016.

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Omni-Channel Self Service Customer Service Infographics 48