ShepHyken

FEBRUARY 3, 2020

6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. Digital Doughnut) As someone whose job it is to keep a watchful eye on what’s happening in customer loyalty, I’ve compiled this list of essential trends to keep in mind this year. Who doesn’t want customer loyalty?

Customer Service 94

Customer Service Infographics Trends Entertainment 94

ShepHyken

NOVEMBER 4, 2019

I read this article from my fellow customer service expert and couldn’t resist sharing. Just some good customer service insights. Infographic] ‘Channel’-ing Your Customers Expectations by Zareen Islam. My Comment: I’m often asked which channels do companies need to be on to best support their customers.

Infographics 85

Infographics Customer Service Social Media Tips 85

ShepHyken

AUGUST 29, 2016

My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture. The Future of Customer Loyalty is Flexibility by Jim Tierney. Follow on Twitter: @Hyken .

Net Promoter Score 0

Net Promoter Score Customer Service Infographics Contact Center 0

ShepHyken

JUNE 12, 2017

The titles of the experts weighing in include CEO’s to directors of customer success, engagement, etc. Customer Loyalty: 20 Compelling Reasons To Double Down On It [Infographic] by Ellen Gross. The benefit to creating customer loyalty is huge. 6 Tips for Increasing Customer Loyalty by Andrew Deen.

Customer Service 80

Customer Service Infographics Metrics Loyalty 80

ShepHyken

MARCH 13, 2017

(CustomerGuage) In our most recent eBook and How to Become a Customer Retention Champion infographic, we walked through best practices for retaining your customers and stopping churn. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Social Media 92

Social Media Customer Service Infographics Retail 92

Retently

MAY 24, 2018

The answer may seem quite obvious: your content should be as customer-focused as possible. What customer-focused strategy is. Simply put, customer-focused strategy means putting your customer at the core of your business. You’ll increase their loyalty. Quite simple! The bottom line.

Customer Focused 60

Customer Focused Strategy How To e-support 60

ShepHyken

DECEMBER 2, 2019

A great way to motivate the people you work with as well as get customers excited about doing business with you! Customer Service Déjà Vu [Infographic] by ServiceNow. Forbes) 10 mind-blowing stats on why today’s customer service looks a lot like yesterday’s. Three “basics” that are worth being reminded of (over and over).

Customer Service 16

Customer Service Infographics Culture Retail 16

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. My Comment: Let’s start this week off with some compelling stats about our customers’ changing expectations.

Customer Service 82

Customer Service Infographics Case Study Loyalty 82

ShepHyken

SEPTEMBER 19, 2022

4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. This article will look at the ways brands focus on these four elements to enhance customer loyalty.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66

ShepHyken

AUGUST 8, 2016

This article by Shai Berger, CEO of Fonolo and an expert in the customer support world, shares his thoughts in this thought provoking article. 7 Steps to a Flawless Loyalty Program by Timi Garai. Plus, the infographic also explains how a loyalty program can help to increase your ecommerce store’s profit.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ShepHyken

JANUARY 15, 2018

This line sums it up nicely: No matter how great your brand may be, the reputation and customer loyalty is determined by the final exchange between employee and customer. Websitebuilder) You are undoubtedly aware of the importance of customer service on your online business’ road to success. Great info!

Customer Service 0

Customer Service Infographics Survey Tips 0

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. 10 Ways to Improve Your Customer Service and Increase Sales Performance by Hassan Mansoor.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

JULY 13, 2020

.” Here you will find stats and facts that will compel you to take a closer look at how easy and frictionless you make it for your customers to communicate with you. Importance of Customer Experience by Nuxiba. Nuxiba) This infographic shares advice to give your customer the best experience in your call or contact center.

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Customer Service Customer Centricity Omni-Channel Contact Center 57

ShepHyken

JANUARY 24, 2022

Learn how to ensure customer satisfaction despite supply chain disruptions. My Comment: I just came across this article and the accompanying infographic this week, and while it may have come out sooner, the timeliness of it couldn’t be more appropriate. It can cause customers to come back. It can even create loyalty.

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Customer Service Customer Centricity Policies Retail 70

ShepHyken

AUGUST 21, 2017

Here are the top 5 customer service mistakes and easy to implement changes that will generate greater engagement, less costly overhead and better satisfaction. My Comment: This excellent article covers five important topics including loyalty, friction, anticipation, customization and engagement. Follow on Twitter: @Hyken.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

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Feedback Net Promoter Score Effort Score Customer Satisfaction 92

Verint

SEPTEMBER 29, 2017

They offered good illustrations of how the company was customer-focused, but all agreed there could be more structure and definition to the efforts going forward. Because of his analytical nature, he immediately saw the connection between CX and loyalty and revenue, and he worked with me to demonstrate the connection to others.

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Leadership Customer Centricity Average Handle Time First Call Resolution 34

SurveySensum

APRIL 8, 2024

Authentic engagement with your audience builds community and brand loyalty. Additionally, leveraging email marketing to maintain direct communication with your customers will enhance your relationship with them, fostering loyalty and encouraging repeat business.

Strategy 52

Strategy Social Media Advertising Analytics 52

ProProfs Chat

OCTOBER 25, 2021

Most of the customer feedback software comes with an option to create a customer satisfaction survey (CSAT). Using this survey, your customers can rate you on different aspects of your product/service: features, quality, time spent addressing queries, and more. (c) c) Identify Your Loyalty Customers. c) HubSpot.

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Software Feedback Net Promoter Score Social Media 98

BirdEye

MARCH 20, 2023

Once you’ve successfully identified your target audience, you can group them into two categories: Valuable customers: Focus on your most valuable audience to start. Aspirational customers: This refers to the customer base you want to nurture next. These people will drive the most value to your social media investment.

Social Media 52

Social Media Brand Values Strategy Brands 52

SmartKarrot

JUNE 29, 2020

Terms like customer-centric, customer success, customer-focused aren’t new, these concepts have been around for decades. The litmus-test for if a company is truly customer-oriented has arrived, and the results are almost instantaneous, for everyone to see. And aren’t those the goals of every business?

Customer Centricity 10

Customer Centricity Infographics Customer Success Software 10

ShepHyken

AUGUST 31, 2020

(Retail TouchPoints) No matter how hard they try, retailers sometimes make customer service mistakes. However, brands that have cultivated customer loyalty can mitigate the harm — loyal shoppers are 6X more likely to forgive a mishap than the average customer. Follow on Twitter: @Hyken.

Customer Service 111

Customer Service Social Media Customer Service Training Infographics 111

Customer Guru

DECEMBER 13, 2017

Furthermore, almost 50% of the respondents said that employees don’t know what they need to do in order to deliver a great customer experience. We shared these insights in our infographic below: Are these challenges still relevant today? In such a case, it becomes difficult for these departments to develop a customer focus.

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Customer Experience Chief Customer Officer Customer Centricity Infographics 119