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Each week I read many customer service and customer experience articles from various resources. Infographic] The different types of emails to send to your guests by Tony Loeb. They may even make you rethink how you email your customers. 7 ways leaders can model great customer service by Jeff Toister.
How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. Even smaller companies can use chatbots to improve their customer experience. This short article and infographic have some interesting ideas on how to effectively use chatbots. All the feedback you get should be embraced as an opportunity to improve.
6 Types of CustomerLoyaltyPrograms to Help Grow Your Small Business by Social Media Today. Social Media Today) Rewards points, VIP privilege, Tiered programs, Omnichannel programs, Cashback – What is the best loyaltyprogram to help grow your business? Here is an infographic.
This article by Shai Berger, CEO of Fonolo and an expert in the customer support world, shares his thoughts in this thought provoking article. 7 Steps to a Flawless LoyaltyProgram by Timi Garai. Plus, the infographic also explains how a loyaltyprogram can help to increase your ecommerce store’s profit.
Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics. Email Marketing: Build and maintain an email list to foster direct relationships with your customers. Incorporate a Customer Feedback Loop to actively collect, analyze, and act on customer feedback.
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