Customer Focused Leadership Seminar 
Micah Solomon
OCTOBER 10, 2018
When we spin this story out for executives and managers in our seminars, the most common first reaction is envy: ‘‘I’d be delighted to have my rank and file achieve this level of customer service,’’ runs a typical response. ‘‘The The customer expressed a need, and ‘my’ employee responded energetically,’’ says a manager.
Thematic
JANUARY 2, 2019
When they see those fundamental service principles in their leaders, they will emulate it amongst one another and customers. Leadership must be committed to improving and should regularly attend training, seminars and conferences. Frontline supervisors, leads and managers are a great source for ideas- one of the best IMO.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 6, 2020
He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.
Storyminers
JULY 6, 2020
He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.
Michel Falcon Experience
OCTOBER 21, 2019
To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.
Horizon CX
MARCH 19, 2022
It just takes an organization that is customer-focused and that believes its reason for existence is to bring value to customers and enrich their lives. The technology to improve that situation already exists. Click HERE to learn more about HorizonCX: Karl Sharicz – Founder, CEO – HorizonCX, LLC. December 2021.
Customer Guru
AUGUST 21, 2018
He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. Lior is a thought-leader, author, and speaker and has expertise in customer experience and employee engagement. Joseph Michelli Follow @josephmichelli.
Expert insights. Personalized for you.
68 
Let's personalize your content