ShepHyken

NOVEMBER 2, 2016

Combine the value of the lifetime customer with the value of their recommendations and the payoff to your customer service and experience efforts are huge. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Loyalty 48

Loyalty Loyalty Programs Lifetime Customer Customer Service Training 48

Verint

DECEMBER 19, 2017

If it isn’t already, community should be a critical part of your digital strategy for customer service and for digital marketing. I can potentially turn a one-time customer into a lifetime customer by helping them feel empowered, cared for and valued.

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

Beyond Philosophy

DECEMBER 23, 2015

Further, the CCO’s operating parameters will include the complete span of a customer’s life.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

ProProfs Chat

JULY 5, 2019

All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. But what about increasing the lifetime value of your customers? Lifetime Customer Value: A Long Term Boost of Profitability.

Ecommerce 40

Ecommerce Lifetime Customer Metrics Sales 40

CSM Magazine

AUGUST 10, 2017

That data is key to more meaningful customer relationships? Why then do the tools companies use to get closer to their customers focus on the number and size of transactions? Many systems, such as CRM, measure the number of transactions a customer has with a brand. Possibly not.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

OCTOBER 1, 2021

While it is true that revenue and profits are primary KPIs for the majority of businesses, it is vital to incorporate customer experience metrics that can measure the success to enhance your customer experience. Invest in customer journey mapping. Designing the products with the customers’ needs in mind.

Customer Centricity 11

Customer Centricity Customer Journeys Customer Experience Net Promoter Score 11

SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21