ShepHyken

JUNE 20, 2016

Each week I read a number of customer service articles from various online resources. World’s 3 MOST Customer Centric Companies: How do they do it!! Customer Guru) Here are our top three picks for the most customer centric companies and some lessons on how they manage to be customer-centric despite their size and diversity.

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

ShepHyken

FEBRUARY 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. My Comment: What drives loyalty? Is it a loyalty program with incentives to come back? Or, is it the experience?

Customer Service 105

Customer Service Exceptional Customer Service Retail Ecommerce 105

ShepHyken

FEBRUARY 13, 2017

Each week I read a number of customer service articles from various online resources. The Customer is Always Right by Richard Shapiro. Luckily, there’s a range of technology that can be used to improve customer experience and increase loyalty. My Comment: Customer loyalty programs have come a long way.

Customer Service 81

Customer Service Loyalty Programs Loyalty Trends 81

Magellan Solutions

NOVEMBER 27, 2023

Proactive education means sharing helpful information and resources before customers even ask. Be a reliable source of valuable information, equipping customers for success. Leverage Technology Wisely A customer relationship management (CRM) system is like a superhero headquarters for customer information.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ShepHyken

OCTOBER 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

FEBRUARY 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs.

Customer Service 62

Customer Service Retail Ecommerce Trends 62

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? Yes, the technology has improved.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. What do older generations want from customer service? The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

Customer Service 52

Customer Service Loyalty Programs Self Service Loyalty 52

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. Here are my top five picks from last week.

Customer Service 13

Customer Service Loyalty Programs Social Media Culture 13

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. What do older generations want from customer service? The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

Customer Service 28

Customer Service Loyalty Programs Self Service Loyalty 28

SurveySensum

NOVEMBER 3, 2023

You benefit from faster, more accurate responses, while companies can allocate their human resources more effectively. Instead of detracting from the customer service experience, AI enhances it. As this trend gains momentum, you can expect a customer service experience that’s not only efficient but also more human-centric.

Trends 52

Trends Self Service Customer Service Chatbots 52

ShepHyken

NOVEMBER 13, 2017

Each week I read a number of customer service articles from various online resources. Improving Customer Experience with a Customer Centric Culture by Mansi Bhatia. CustomerThink) Customer experience (CX) has gained a newfound glory in today’s industrial landscape. .’ Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

SmartKarrot

JULY 6, 2022

Maintaining business with clients has been made viable by video conferencing on an equal footing (led by the company and the customer). Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could involve addressing customers by name, acknowledging their preferences, etc.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could involve addressing customers by name, acknowledging their preferences, etc.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveyGizmo

SEPTEMBER 28, 2017

Collection Point #3: You arrive at the restaurant, enjoy your meal, and sign-up to join the loyalty program. One core resource that is critical to offering a consistently on-brand and ultimately revenue driving experience to your customers begins with integration. “To Now, you have a purchase history.

Data 128

Data Omni-Channel Loyalty Programs System 128

SurveySensum

APRIL 8, 2024

The digital sphere offers endless opportunities for growth and expansion but also presents significant challenges, including intense competition and the rapid pace of technological development. Implement loyalty programs or rewards to encourage repeat business and deepen customer loyalty, offering exclusive deals or rewards for referrals.

Strategy 52

Strategy Social Media Advertising Analytics 52

ShepHyken

APRIL 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. 3 Ways Amazon Has Raised the Bar on Customer Experience by Joey Coleman. Hubspot’s research found that 63% of people don’t realize they’re using AI technologies. Follow on Twitter: @Hyken.

Net Promoter Score 89

Net Promoter Score Loyalty Programs Customer Service Chatbots 89

ShepHyken

AUGUST 8, 2016

Each week I read a number of customer service articles from various online resources. Five Questions Customer Experience Professionals Are Asking Today by Michael Hinshaw. McorpCX) Everyone is talking about customer experience. My Comment: Is phone support the best way to get customer service and support?

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ShepHyken

FEBRUARY 15, 2021

Each week I read a number of customer service and customer experience articles from various resources. The do’s and don’ts for creating a customer service knowledge base by TechGenyz. Want More Loyal Customers? So, what are you doing to make your customers feel connected to you and your other customers?

Customer Service 101

Customer Service Self Service Knowledge Base Guidelines 101

ShepHyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. My Comment: Loyalty programs are typically about points and perks. Spend more, you get more.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13