InteractionMetrics

MARCH 27, 2025

The same idea applies to onboarding customers. Use the tips below to create a smooth onboarding experience for every customer. Clearly guide new customers through their first interaction: Help customers feel comfortable by giving simple, clear steps during their first experience. First impressions really do matter.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

ShepHyken

MAY 28, 2018

Whether you are delivering a high-level of social customer care experience or not, there’s plenty of good insights, stats and facts that you need to pay attention to. Ten tips for delivering a good customer experience b y Amanda Newman . (IT This starts with a tip that many companies forget.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

ShepHyken

MARCH 5, 2018

Most companies will find a few reminders in the ten tips the author shares with us. The Six Cs of Loyalty Program Marketing by Rick Boubelik. My Comment: Want to know some sure-fire ways to create a successful customer loyalty program? We can learn a lot from good and bad service.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

JUNE 20, 2016

Here are three great companies, Amazon, Southwest Airlines and TD Bank (I wouldn’t have guessed this last one), that are relentless when it comes to being customer focused. The author shares nine specific tactics and strategies that these companies excel at to achieve customer centricity. That is a big promise to make.

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

ShepHyken

DECEMBER 30, 2019

Harvard Business Review) More and more companies have loyalty programs — and for good reason. A recent industry report showed that loyalty program members not only spend more and remain customers longer but they are also more likely to spread positive word of mouth. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Self Service Social Media Customer Centricity 85

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. There are plenty of great ideas.

Rewards Programs 85

Rewards Programs Customer Service Loyalty Programs Loyalty 85

InMoment XI

OCTOBER 8, 2024

By removing the things that are causing your customers to leave, you will give them more of a reason to stay, which will improve customer experience. Reward Loyal Customers Implement a customer loyalty or rewards program that acknowledges and incentivizes repeat business.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

ShepHyken

JUNE 6, 2022

(Forbes) 15 Forbes Business Council members shared some foolproof methods businesses can use to persuade customers to purchase products again. Below are their tried-and-true tips to get customers interested and hold their attention. Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke.

Customer Service 69

Customer Service Loyalty Programs Hotels Loyalty 69

DCX

DECEMBER 1, 2024

Customers want experiences that feel personal, considerate, and crafted with care. CX leaders who focus on human connection—whether through smart tech, distinctive spaces, or customer-focused strategies—are the ones who will shine and earn loyalty over time. Happy reading—and stay curious, DCXers!

Fashion 52

Fashion Culture Trends Connections 52

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. Columnist Mike Sands explains how a customer identity solution can help. So, how do you stand out?

Customer Service 29

Customer Service Loyalty Programs Self Service Loyalty 29

ShepHyken

JUNE 20, 2022

Each week I read many customer service and customer experience articles from various resources. Eight Tips To Get Inactive Customers Excited About Your Business Again by Young Entrepreneur Council. Forbes) Without customer loyalty, a business can struggle to succeed. Maybe it’s time to start!).

Customer Service 13

Customer Service Loyalty Programs Customer Journeys Loyalty 13

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments. I love that!)

Customer Service 82

Customer Service Retail Customer Retention Loyalty 82

ShepHyken

NOVEMBER 13, 2017

5 Innovative Ways to Inspire Customer Loyalty by Vivian Wagner . CRM Buyer) Getting customers — and keeping them — is the name of the game in e-commerce. My Comment: If you have any type of loyalty program, you will want to read this article. AI and chatbots are not fads. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty?

Customer Service 66

Customer Service Loyalty Programs e-support Loyalty 66

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat. by Andrew Reid.

Customer Service 13

Customer Service Customer Centricity Loyalty Programs Loyalty 13

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Washington University in St.

Loyalty Programs 50

Loyalty Programs Customer Service Rewards Programs Consulting 50

ShepHyken

NOVEMBER 2, 2016

It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty. For information contact or www.hyken.com.

Loyalty 48

Loyalty Loyalty Programs Lifetime Customer Customer Service Training 48

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. Columnist Mike Sands explains how a customer identity solution can help. So, how do you stand out?

Customer Service 53

Customer Service Loyalty Programs Self Service Loyalty 53

ShepHyken

APRIL 6, 2020

Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. My Comment: I’ve always preached that there are two types of loyalty programs.

Customer Service 60

Customer Service Airlines Loyalty Loyalty Programs 60

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 54

Customer Service Loyalty Programs Customer Service Training Video 54

ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. (They are usually included at the end as a bonus article.)

Customer Service 10

Customer Service Retail Metrics Loyalty Programs 10

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Video 48

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. This is a secret weapon that leading businesses use to transform satisfied customers into repeat businesses and zero-cost brand ambassadors. Stay in touch with existing customers post-sale to nurture relationships.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySensum

APRIL 8, 2024

Email Marketing: Build and maintain an email list to foster direct relationships with your customers. Personalized email campaigns can promote products, share company news, and provide value through tips and insights. Incorporate a Customer Feedback Loop to actively collect, analyze, and act on customer feedback.

Strategy 52

Strategy Social Media Advertising Analytics 52

SurveySparrow

AUGUST 29, 2021

You must be a totally customer-focused organization if you want the best for your customers. Asking your customers directly if they have any opinion on how you can improve your service delivery is a sign that you want to give your best to your customers. Here are some tips on how to increase customer loyalty.

Loyalty 52

Loyalty Survey Effort Score NPS 52

SmartKarrot

JANUARY 7, 2022

The main goal is to improve customer experience by designing customer loyalty programs, training sessions, education sessions, and more. The roles and responsibilities that make the journey of a chief customer officer colorful. The Chief Customer Officer reports to the CEO of the organization.

Chief Customer Officer 10

Chief Customer Officer How To Customer Centricity Social Media 10

ShepHyken

NOVEMBER 14, 2022

If you find the right vendor, one who is focused on you and your organization’s success, you’ll quickly realize that it’s more of a partnership. Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin. My Comment: Most loyalty programs are really marketing programs. It’s a video.

Customer Service 73

Customer Service Loyalty Programs Loyalty Tips 73

ChurnZero

MARCH 13, 2020

Use this time to discuss Customer Success frameworks, predicted trends, or ways to expand their operations. For engaged customers, focus more on their processes and less on your product. Check out The Success League’s full article for more tips on goal setting, particularly the nuanced “Measurable” criteria.

Metrics 59

Metrics Consulting Customer Success Return on Investment 59

ShepHyken

NOVEMBER 21, 2022

Our customer service research finds that convenience is even more important than friendly service. (So One reason the online shopping experience is appealing to so many customers is convenience. This article includes some excellent tips for online (and traditional) retailers. However, today’s customers want more than that.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13

ShepHyken

FEBRUARY 15, 2021

Here is an excellent article with a dozen tips. How to Create a Customer Service Plan that Drives ROI by Krishna Charan. Brian Solis sums it up in a quote (that’s tweetable): Customer service isn’t a cost center, it’s an investment in customer relations and loyalty. Want More Loyal Customers?

Customer Service 105

Customer Service Self Service Knowledge Base Guidelines 105

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 50

Customer Service Government Loyalty Customer Satisfaction 50

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 48

Customer Service Government Loyalty Customer Satisfaction 48