Gainsight

JUNE 9, 2021

PT) to continue binge-ing the best customer-focused content! Major Takeaways: The use of the DEAR—Deployment, Engagement, Adoption (Depth and Breadth), Return on Investment (ROI)—Model is a great framework that works for Gainsight especially when attached to leading metrics. If not, we highly recommend you do.

Effort Score 52

Effort Score Chief Customer Officer Sales ROI 52

ClearAction

NOVEMBER 21, 2015

Related articles: Customer Experience Improvement is a Team Sport. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customer Experience for the Future: Context is King. Are You a Customer Experience Action Hero? Do Customers Experience Your Internal Collaboration — Or Lack of It?

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48

ClearAction

MAY 31, 2015

Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries. How Human Resources Can Add Value to Customer Experience Excellence. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport.

Customer Experience Management 48

Customer Experience Management Customer Experience Management Effort Score 48

ClearAction

JULY 29, 2018

When the CEO of Air New Zealand made the mindset shift replacing We Fly Planes with We Fly People 1 , the whole company began to focus on empowering customer engagement. Linden said, “Anyone in a company can deliver greater value to customers by being customer-focused.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

CSM Magazine

OCTOBER 28, 2016

Leadership lays the groundwork for success in 3 key ways: Builds an internal development system: Not unlike a great sports dynasty with a deep pool of talent in their farm teams, strong leaders foster leadership in all levels of their organization. They forget to invest time in the future because the ROI is less obvious.

Leadership 40

Leadership Competitive Advantage Sports Culture 40

ChurnZero

FEBRUARY 1, 2019

“I believe Lucidworks has the tools to provide an incredible experience throughout the entire customer journey, and I’m really excited to be able to support a team that builds on that customer-focused outlook.”. Most recently Gregg served as the Director of Customer Success and Experience at Zipwhip.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Martin Hill-Wilson

AUGUST 27, 2015

Customer hubs have built this interchange into their core workflow to help make ‘perpetual beta’ work like a well rehearsed team of mechanics during a Formula One pit stop. Imagine trying to coach a sports team remotely. We can no longer rely on ad hoc, cross functional collaboration. A more competent and resilient response is needed.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Social Media 40