Customer Bliss
JULY 19, 2018
In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Customer Experience Leadership Means Being a Team Player.
Blake Morgan
FEBRUARY 11, 2025
In this episode of The Modern Customer Podcast , Kimberly Wyman , VP of Customer Support at T-Mobile for Business, shares how T-Mobile empowers employees, streamlines operations, and uses AI to enhance customer service. She is a customer experience futurist and author of three books on customer experience.
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TechSee
APRIL 10, 2019
The company invested in coaching frontline talent and built a volunteer program called ‘Tiger Teams’ where employees engage in projects focused on improving customer experience in telecoms. Team members are all up to date on customer issues, seamlessly picking up the conversation if a follow-up call is required.
ShepHyken
JUNE 22, 2016
After listening to what the customer wants, acknowledge them, which is the Yes. Let’s say I contact my wireless phone provider. The customer service rep appears to be very knowledgeable and gives me the information I need. If you were paying attention, you might notice that I didn’t call my wireless provider.
Wired and Dangerous
APRIL 2, 2018
When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. The wireless campus is an immaculate setting with speakers playing classical music as students change classes. High Point University is a private college in High Point, North Carolina.
ShepHyken
JANUARY 22, 2018
My Comment: This is a fascinating article with a focus on customer service delivered through social channels. The authors started by surveying 400,000 customers who interacted with brands in the airline and wireless industries to find out how much more customers would spend if they received better service.
ShepHyken
NOVEMBER 5, 2018
That is what will turn a good customer experience into a great customer experience. It Might Be Your Secret Customer Score by Khadeeja Safdar. WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. On Hold for 45 Minutes?
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