Customer Insights Customer relationships Handbook 
Thematic
OCTOBER 30, 2024
This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. The impact of VoC on customer satisfaction Customer satisfaction is a critical metric, and voice of the customer data plays a significant role in improving it.
Alida
APRIL 11, 2017
Deep customer insight will help dealerships optimize their service levels and pricing. Just like any relationship, unclear communication is a factor in the dealership-consumer dynamic. When service departments are motivated by short-term revenue, companies unwittingly damage long-term customer relationships.
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Thematic
APRIL 3, 2025
It helps businesses make sense of messy, unstructured feedback and turn it into something that actually improves service, products, and customer relationships. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP?
ChurnZero
MAY 13, 2022
Abby also talks about the tactics that our own Customer Success team has used over the last three years as we’ve averaged over 100% revenue growth. Make renewals a natural progression of the customer relationship. “If Expand your product feedback pool beyond customers. “At Episode highlights.
Thematic
OCTOBER 7, 2024
A robust Voice of the Customer (VoC) strategy is no longer optional. By actively listening and strategically acting on customer insights, you can transform feedback into powerful business growth. Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements.
Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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