Customer Insights Customer Retention Handbook 
Thematic
MARCH 30, 2025
Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business.
C3Centricity
APRIL 2, 2018
A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Pricing, value perceptions and CLV (Customer Lifetime Value). Customer retention and churn rates. Storytelling. Direction setting. Awareness of communications.
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Thematic
MARCH 18, 2025
." That’s exactly why customer insights platforms are essential. That way, you can easily understand what customers truly want. In this guide, you’ll get a peek into some of the best customer insights platforms and their features. What is a Customer Insights Platform?
Thematic
FEBRUARY 24, 2025
That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.
Thematic
OCTOBER 30, 2024
This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. VoC analysis streamlines this process by providing real-time feedback from customers. This approach not only enhances customer loyalty but also drives engagement and satisfaction.
TechSee
JUNE 16, 2022
As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.
Thematic
OCTOBER 7, 2024
Research by the Aberdeen Group found that companies with a high-quality VoC strategy saw almost 10 times annual revenue growth due to higher customer retention. A robust Voice of the Customer (VoC) strategy is no longer optional. It's essential for driving loyalty, refining your offerings, and boosting your bottom line.
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