Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. That way, you can easily understand what customers truly want. In this guide, you’ll get a peek into some of the best customer insights platforms and their features. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

ChurnZero

MAY 13, 2022

When’s the right time to add Customer Success operations? How do you make product and Customer Success work better together? What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader. Episode highlights. “If

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

ChurnZero

MAY 13, 2022

When is the right time to add Customer Success operations? How do you make product and Customer Success work better together? Whats the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader. Tell customer stories with data.

Chief Customer Officer 52

Chief Customer Officer Customer Success Handbook Feedback 52

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Thematic

OCTOBER 7, 2024

A robust Voice of the Customer (VoC) strategy is no longer optional. By actively listening and strategically acting on customer insights, you can transform feedback into powerful business growth. Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. to drive better customer-centric decision-making.

Handbook 52

Handbook Chief Customer Officer NPS Metrics 52

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Collaborate with World leaders on new strategies for enhanced customer experiences. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10