Retently

MARCH 18, 2024

Regular analysis and implementation of changes based on customer service survey results are critical for ongoing improvement in service quality, with templates and specialized survey platforms aiding in efficient survey design and data analysis.

Survey 120

Survey Customer Service Strategy Effort Score 120

Oracle

APRIL 23, 2019

Rand, I hear that you have a customer insight retail analytics solution to show me. Rand, I hear that you have a customer insight retail analytics solution to show me. What it does is it actually gathers data from all these disparate sources and it presents them in a role-based persona.

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

PK

MAY 12, 2020

This requires you to have a data-driven understanding of customers’ actions on your loyalty platform. Consider the case of a national telecom provider that wanted to relaunch its customer loyalty mobile app. Learn more about how to design the right rewards program for your organization. About the Author.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

Happy or Not

AUGUST 21, 2024

Our feedback solutions fuel your CX program with the necessary data to provide in-depth customer analytics for significant organizational change. Our feedback solutions fuel your CX program with the necessary data to provide in-depth customer analytics for significant organizational change.

Loyalty 36

Loyalty Strategy Retail Gamification 36

Oracle

APRIL 8, 2021

Disney goes deep on customer insight. Disney Movie Insiders is the loyalty program for Walt Disney Studios, spanning Marvel and Star Wars to Pixar films. One of its key benefits (and a key benefit of all member experiences) is the discovery of customer insight to deliver a better customer experience.

Loyalty Programs 52

Loyalty Programs Loyalty Customer relationships Customer Experience 52

Qualtrics

DECEMBER 20, 2018

Customer relationship single brand – Understanding how customer satisfaction rates differ between products or services gives you an idea of what you need to rally around to become more customer-centric. Ask questions about the customer’s satisfaction with individual products. Customer research insights fuel growth.

Customer Experience 30

Customer Experience Effort Score Rewards Programs NPS 30

Currency Alliance

JUNE 11, 2017

More useful loyalty currencies are appreciated by more people and will bring the hundreds of millions of people who are rarely active in loyalty programs back into the fold – because they can accumulate more useful value across a much wider spectrum of places they shop.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Rewards Programs 52

delighted

OCTOBER 22, 2019

Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors. Essentially, NPS data is captured by asking: “How likely are you to recommend ABC Company?”. Bonobos thrives on data and measures business decisions carefully. What is NPS? How is it measured?

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

Currency Alliance

OCTOBER 12, 2021

But it doesn’t have to be difficult; when brands and customers work together to co-create value in a loyalty ecosystem, they can point each other towards the right partnerships. Agreeing to promote each other to existing customer bases nearly always leads to an immediate uplift in sales for both parties. The value can be immediate.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Forrester's Customer Insights

MARCH 18, 2015

Coalition loyalty programs that let consumers earn and redeem a single currency across multiple partners have historically failed to gain traction in the US. The true test for Plenti begins in May when consumers begin to enroll and use the program. Customer Insights'

Loyalty 20

Loyalty Rewards Programs Loyalty Programs Consumers 20

SurveySparrow

FEBRUARY 22, 2024

Personalization: Creating Meaningful Customer Experiences Now, don’t go about thinking that personalization ends with adding the customer’s name to an email. It’s about tailoring the recommendation, shopping experience, and communications based on customer data. That’s not it.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Currency Alliance

MARCH 21, 2019

Enterprises everywhere are migrating to microservices in order to reduce costs, increase agility and to achieve more with their data. Definition: a database for collecting data about customers with analytics functionality, and the ability to predict future behaviors. Now, these legacy systems are showing the strain.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Currency Alliance

FEBRUARY 26, 2019

The most important priorities are: Align with corporate goals: update loyalty program design to support current business objectives. Customer data: maximize ROI. Partners: optimize the mix to appeal to a broader array of customers. Emotional loyalty: add incentives along many touchpoints in customer journeys.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

delighted

DECEMBER 10, 2019

Understanding how ROX works and the importance of mapping enhanced customer experience to your business’ operating objectives can help you present a strong case for why measuring, managing, and acting on customer insights benefit your brand in some surprising ways. Expected Customer Experience (CX) impact on loyalty.

ROI 40

ROI Measurement Customer Experience Effort Score 40

SurveySensum

JANUARY 29, 2024

And remember: nobody likes a bland, forgettable rewards program – so inject some personality into it! Deliver Exceptional Customer Experience with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 5.

Sales 52

Sales Customer Experience Social Media Tips 52

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Voxi is the ‘youth brand’ of Vodafone, whose highly successful VeryMe rewards program has previously been praised by Currency Alliance. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. Loyalty programs are essentially a value exchange.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

SmartKarrot

APRIL 20, 2022

By offering loyalty programs, B2Bs can tap into several benefits, including – Benefits. Access to reliable customer data. By offering loyalty programs, B2B businesses an invaluable customer data. It also helps them build data-driven direct communications strategies that help yield higher ROI.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Examples 11

Second to None

FEBRUARY 19, 2019

Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Loyalty and Rewards.

Industry 73

Industry Brands Rewards Programs Loyalty 73

Currency Alliance

SEPTEMBER 5, 2018

Even though Plenti failed[i], Amex’s effort showed belief in the coalition model by one of the biggest names in reward programs. The “Marriott More” program allows its members to earn and redeem points on everyday retail purchases[iii]. not wanting that data to be shared with partners, or owned by the intermediary.

Loyalty 36

Loyalty Consumers Brands Airlines 36

Second to None

FEBRUARY 19, 2019

Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Loyalty and Rewards.

Industry 48

Industry Brands Rewards Programs Loyalty 48