Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business.

Customer Insights 62

Customer Insights Data Analytics How To 62

InMoment XI

NOVEMBER 26, 2024

Almost 90% of customer experience professionals who use customer journey mapping report improved performance in customer experience KPIs such as higher customer satisfaction, lower customer churn, and improved Net Promoter Score. Must-know customer service statistics of 2024. ( [link] ).

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

CloudCherry

JULY 31, 2019

By that, he means that companies don’t use the customer insights they gain to drive critical organizational changes. Don’t use your chosen CX metric, whether Net Promoter Score or any other, as a battering ram. Request a demo. Your organization can break the mold. 1: Set CX Up for Success.

Net Promoter Score 247

Net Promoter Score Chief Customer Officer Metrics ROI 247

CloudCherry

AUGUST 13, 2019

” They take many forms in business—everything from your revenues last quarter to your current company-wide Net Promoter Score (NPS). . And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Request a demo.

Data 218

Data Net Promoter Score Effort Score Analytics 218

Calabrio

MARCH 5, 2025

However, VoC is also a set of established approaches, tools, and strategies used to capture and analyze customer datain other words, for making use of what your customer have to say to foster brand loyalty and enhance overall customer experience (CX). Book a free demo today to learn more.

Contact Center 100

Contact Center Omni-Channel First Call Resolution Net Promoter Score 100

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally.

Net Promoter Score 52

Net Promoter Score Analysis NPS Effort Score 52

inQuba

APRIL 24, 2022

In December 2003, Fred Reichheld, the developer of the Net Promoter Score (NPS) measurement system, published “The One Number You Need to Grow” 1 in the Harvard Business Review (HBR). went on to advise many companies on the benefits of implementing the Net Promoter system, and how to use it. References: [link].

Net Promoter Score 52

Net Promoter Score Omni-Channel Customer Journeys NPS 52

SurveySensum

JANUARY 27, 2025

Language should never limit your insights. With SurveySensum, craft multilingual surveys that resonate across borders, driving richer responses and more meaningful customer engagement. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free

Survey 52

Survey Customer Insights Customers Culture 52

InMoment XI

NOVEMBER 15, 2023

With these foundational metrics in place, businesses can dive deeper into the intricacies of customer interactions and sentiments. There are four common customer experience analytics metrics: Net Promoter Score (NPS) Net Promoter Score , or NPS, is a widely used metric to measure customer loyalty.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

GetFeedback

AUGUST 31, 2018

But we know great survey design is just the first step to collecting powerful customer insights. Distributing surveys via email is a very effective way to gathering customer insight. Oftentimes, companies reach out to customers through email with a link to their survey. Export a beautiful one-touch survey email.

Survey 170

Survey Self Service Effort Score Net Promoter Score 170

CloudCherry

AUGUST 13, 2019

” They take many forms in business—everything from your revenues last quarter to your current company-wide Net Promoter Score (NPS). . And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Request a demo.

Data 150

Data Net Promoter Score Effort Score Analytics 150

Thematic

NOVEMBER 14, 2024

According to Gartner , “There’s a much bigger opportunity to build loyalty if customers can move out of active disagreement or neutral territory.” ” Net Promoter Score (NPS) Net Promoter Score is a popular metric used to assess customer loyalty.

How To 62

How To Net Promoter Score Analysis Social Media 62

SurveySensum

SEPTEMBER 20, 2024

By combining NPS with HubSpot’s robust CRM system, you gain deeper actionable insights, drive more meaningful interactions, and ultimately enhance your customer experience. So let’s explore how you can maximize customer feedback through HubSpot’s NPS integration, fostering long-term loyalty. What is HubSpot NPS?

NPS 52

NPS Net Promoter Score Customer Insights Effort Score 52

InMoment XI

SEPTEMBER 5, 2024

Understanding customer pain points and desires can guide the development of new products or features that address unmet needs, giving companies a competitive advantage. Essentially, once fortified with this extensive and comprehensive data, CX leaders can: Discover why feedback scores, such as net promoter scores are not up to par.

Effort Score 195

Effort Score Net Promoter Score Customer Journeys Metrics 195

Calabrio

MARCH 22, 2025

Leverage an AI-driven tool like Calabrios Trending Topics to understand, out of all your customer issues, which are the most common. By boiling down the whole universe of topics into a manageable list, you can take action based on what matters most your customers. High FCR rates improve customer satisfaction and reduce repeat calls.

Contact Center 130

Contact Center Management Strategy Call Center 130

SurveySensum

APRIL 16, 2025

Why CRM Surveys Are a Must-Have (Not Just a Nice-to-Have) 74% of CRM users say they unlock better access to customer data, while 64% swear by their power to level up relationship management. Get ready-to-use customizable survey questions to track customer satisfaction, improve retention, and enhance CX with SurveySensum!

CRM 52

CRM Survey Feedback Touchpoint 52

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Implement personalized product recommendations, targeted promotions, and customized content based on individual preferences and past interactions. Schedule a demo to see for yourself today!

Retail 195

Retail Customer Experience Effort Score Social Media 195

CloudCherry

JANUARY 21, 2020

For VoC insight to be meaningful, companies need to be able to collect feedback across multiple channels- possibly in various languages. While CX professionals understand that VoC feedback contains a goldmine of valuable customer insights, they can struggle to extract meaning from all of the disparate insights they collect.

Effort Score 195

Effort Score Feedback Net Promoter Score Survey 195

InMoment XI

OCTOBER 9, 2024

Tools like InMoment’s Survey Builder enable customized survey design to help you capture customer insights easily and quickly while reducing survey fatigue. Ask your customers relevant and impactful questions. To see how you can simplify the feedback collection process for your business, schedule a demo today!

Feedback 195

Feedback How To Social Media B2C 195

SurveySensum

DECEMBER 30, 2024

Whether its NPS, CSAT, or custom feedback, the platforms AI-driven sentiment and text analysis dive deep into customer insights, helping you understand their needs and respond faster than ever. From Insights to Action: Unlock the Power of Customer Feedback to Drive CX with SurveySensum!

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

SurveySensum

OCTOBER 22, 2024

These surveys help businesses engage with their customers in the digital world with the help of quick and engaging methods like polls, quizzes, etc. With this survey, businesses can interact directly with their followers, collect real-time customer insights, and enhance customer engagement.

Social Media 52

Social Media Survey Customer Engagement Engagement 52

SurveySensum

MARCH 24, 2025

Research shows: 60% of customers prefer to be conducted via email In-app surveys have a response rate of 15%-25% And SMS has a response rate of 45%. Now utilizing only one or two channels for survey distribution will end up costing you as you might be losing customer insights. Ready to boost customer loyalty and retention?

NPS 52

NPS Feedback How To Effort Score 52

Retently

MAY 2, 2023

By benchmarking and monitoring the score regularly, SaaS businesses can immediately spot any shifts in attitude and take appropriate measures to tackle arising issues, thus increasing CLV. In addition, it surfaces opportunities for cross- and upselling and provides visibility into the number of customers who willingly promote your business.

Customer Journeys 135

Customer Journeys Survey Effort Score NPS 135

BirdEye

NOVEMBER 27, 2023

A recent Forrester survey revealed that companies committed to prioritizing customer feedback reported a 2.5 The stark difference highlights how customer insights greatly influence business outcomes. But the power of feedback is not limited to just customer satisfaction. Watch the Free Demo now.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

BirdEye

MAY 30, 2023

And companies are relying on feedback tools to facilitate continued growth in this new normal, driven by customer experiences and input. Benefits of customer feedback tools Whether you’re creating customized questionnaires or leveraging Net Promoter Score (NPS) models for customer feedback, you’re going to need the right tools to execute.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveySensum

SEPTEMBER 17, 2024

This tool automates email responses and analyzes feedback to enhance customer satisfaction hassle-free Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo NPS Follow-Up Emails Examples for Detractors NPS follow-up emails for detractors target customers who have expressed dissatisfaction.

NPS 52

NPS Customer Insights Customer Satisfaction Feedback 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

delighted

FEBRUARY 22, 2019

There are a variety of customer experience surveys that can be employed to collect customer feedback. Each survey type provides a different customer insight and should be used at a specific point in the customer experience lifecycle, so choose wisely! Customer Satisfaction (CSAT) Surveys. Custom Surveys.

Net Promoter Score 57

Net Promoter Score Survey Effort Score NPS 57

SurveySensum

FEBRUARY 6, 2025

The CX experts will help you with advanced analysis and provide you with a well-formed action plan by extracting insights from feedback and all of this will be aligned with your business goals and KPIs. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free

Tools 52

Tools Comparison Self Service Analysis 52

SurveySensum

MARCH 14, 2025

With SurveySensums AI-driven market research tools, you can gather real-time insights, analyze customer behavior, and refine your strategies with confidence. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Now lets focus on the application of market research.

Marketing 52

Marketing Social Media How To Trends 52

customer sure

FEBRUARY 1, 2023

The proof is in the results, with Marmalade Insurance reporting an improvement in Customer Satisfaction (CSAT) of 16%, going from 75% to 87%, as well as a 7% increase in Net Promoter Score (NPS), now sitting at 73 for customers who have purchased online.

Insurance 62

Insurance NPS Feedback Net Promoter Score 62

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Software Tools 52

Thematic

MARCH 26, 2025

In particular, customer review analysis helps surface recurring themes and pain points shared in public feedback, giving teams a clearer picture of user sentiment. Without a structured feedback loop, businesses operate in the dark, relying on assumptions rather than real customer insights. Download your free copy today!

Feedback 62

Feedback Social Media Analysis Survey 62

SurveySensum

MAY 25, 2023

To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics. Among these metrics, Transactional Net Promoter Score, or tNPS, has emerged as a popular choice. Let’s get started! What is tNPS? When to use tNPS Surveys?

Net Promoter Score 52

Net Promoter Score Survey Insurance NPS 52

SurveySensum

SEPTEMBER 3, 2024

These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

NPS 52

NPS Analysis Net Promoter Score How To 52

SurveySparrow

MAY 9, 2021

Want to understand what your customers expect from you? Want to measure your Net Promoter Score? Online surveys are the best tool to gather the required information from your valuable customers. Survey Planet supports features like custom themes, preset questions, question branching, and so on.

Comparison 52

Comparison Survey Net Promoter Score Effort Score 52

SurveySparrow

MAY 9, 2021

Want to understand what your customers expect from you? Want to measure your Net Promoter Score? Online surveys are the best tool to gather the required information from your valuable customers. Survey Planet supports features like custom themes, preset questions, question branching, and so on.

Survey 52

Survey Net Promoter Score Effort Score NPS 52