DCX

OCTOBER 22, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. How quickly are you able to generate ideas, test them, and extract insights? Thank you!

Social Media 52

Social Media e-support Innovation Customer Centricity 52

SurveySparrow

SEPTEMBER 29, 2020

Customer support is the hallmark of a great company. It is building loyal customers who act as great marketers for your company. Companies need to make sure that they are providing a great customer experience. There’s really no shortage of studies that show that customer support makes you money.

Policies 59

Policies e-support Customers Examples 59

SurveySparrow

SEPTEMBER 27, 2023

Entertainment and Content Recommendations: Streaming platforms and music services leverage big data for content recommendations, keeping users engaged. A user-friendly survey platform empowers you to effortlessly collect and analyze customer feedback, making data-driven decision-making a breeze.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

SurveySparrow

SEPTEMBER 28, 2021

Hence, deploying chatbots or virtual assistants is one of the most cost-effective ways of scaling customer support. In a 2015 report by Forrester , when customers were asked how companies can improve their customer service, 73% of them answered – by valuing their time. They have a lot of features to offer.

Chatbots 52

Chatbots Social Media e-support Analytics 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Arie Goldshlager.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Arie Goldshlager.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. Lucjan Kierczak. lucjankierczak.

Software 40

Software Customer Experience Company CRM 40