Gainsight

JANUARY 26, 2022

Because it contends with measuring against high Customer Acquisition Costs (CAC) incurred against Marketing and Sales expenses, the cost to acquire new logo or customers is much higher than CAC from existing customers. In fact, according to a 2021 KeyBank Survey , th e median cost of attaining $1 of new logo revenue is $1.67

Sales 111

Sales ROI Customer Success Customer Centricity 111

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Arie Goldshlager.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SuiteCX

JANUARY 19, 2015

©2014 suitecx – ConfidenDal Internal company communica2ons hopelessly broken; 70 SharePoint Sites with no overall management/ governance Formal diagnos2c process included reviews of people, process, technology and data across mul2ple divisions Improved employee sa2sfac2on; stronger focus on cri2cal informa2on and processes 6. .

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Experience Matters

APRIL 7, 2015

We not only want to provide clients with the best technology in order to make them VoC heroes, but give them consulting support when they need it, based on the Confirmit Voices methodology which was launched in 2011, a flexible model which can be customized to each client’s business needs. and ultimately—to be right.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

West Monroe

NOVEMBER 13, 2022

Four areas of focus for maximizing the value of revenue generation management Organizations that realize the greatest value from their RGM programs focus on and build maturity in four key areas: customer insight, people and organization, data and measurement, and technology. This doesn’t mean a full-scale reorganization of teams.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Four areas of focus for maximizing the value of revenue generation management Organizations that realize the greatest value from their RGM programs focus on and build maturity in four key areas: customer insight, people and organization, data and measurement, and technology. This doesn’t mean a full-scale reorganization of teams.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Organizations that realize the greatest value from their RGM programs focus on and build maturity in four key areas: customer insight, people and organization, data and measurement, and technology. Understand your customers. Four areas of focus for maximizing the value of revenue generation management.

Strategy 52

Strategy Management Sales Government 52

SurveySensum

JUNE 4, 2024

Popular tools like Qualtrics, Medallia, etc are not suitable for the needs of small businesses as they are expensive, and have way too advanced features with extra price and also without any implementation support or CX consultation. SurveySensum is your one-stop shop for getting the customer insights you need, fast.

Tools 52

Tools Marketing e-support Analysis 52

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. But standing in your way are existing customer data management challenges. how many people did Y before Z but after X?)

Customer Journeys 51

Customer Journeys Analytics Tools Data 51

ClearAction

NOVEMBER 16, 2023

We moved our annual customer relationship survey to the quarter preceding the corporation’s strategic planning process. This allowed CX insights (the workshop findings) to be top-of-mind among managers in every business unit and support function as they embarked on their strategic plans.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Pointillist

AUGUST 18, 2021

And that’s really the enablement of this journey management; having that governance to see all the things that are going on and how they’re going to impact the experience. You’re going to reduce the time and effort for the customer. " – @DianeMagers #CJXM21 Click To Tweet. No one is excited about that.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Thematic

MARCH 12, 2025

Imagine knowing exactly what your customers want, what frustrates them, and what keeps them coming back—all without them having to spell it out. Well, the good news is, you don’t need psychic powers—just customer insights and analytics. " and give instant, data-backed insights with real customer quotes.

Analytics 62

Analytics Customer Insights Loyalty Programs Analysis 62

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Wendy Glavin. wendyglavin. Jess Tiffany.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40