Retently

NOVEMBER 29, 2024

Questions of first impression are game-changers for industries like Ecommerce, SaaS and Retail, basically, anywhere the customer experience directly influences conversions or loyalty. For instance: In Ecommerce , a confusing checkout process can mean a lost sale.

Survey 122

Survey Ecommerce Feedback e-support 122

Retently

MARCH 17, 2025

Some reports get ignored because they track the wrong things, while others fail to connect the dots between customer issues and business impact. Review Platforms (Yotpo, Okendo, Trustpilot) Collects customer ratings, sentiment, and common praises or complaints. They track operational KPIs, not customer insights.

Report 90

Report How To Effort Score NPS 90

InMoment XI

OCTOBER 14, 2024

Uncertainty over the impact of their responses was among the top four reasons cited by customers for abandoning their last survey. The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights.

Survey 195

Survey How To Hospitality Feedback 195

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. But how do you measure that happiness?

Ecommerce 79

Ecommerce NPS Retail Software 79

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Ensuring high customer satisfaction levels can help you achieve these goals and place your retail business on a growth trajectory.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

InMoment XI

MARCH 21, 2025

Based on this insight, the team revises its sales pitch to clearly lay out whats offered in each package and what customers can expect if they sign up. Plus, the process takes a lot of time, which doesnt cut it in the world of constantly evolving customer needs. Luckily, customer insights teams can always use CI.

Ecommerce 195

Ecommerce Trends Effort Score Sales 195

Lumoa

DECEMBER 17, 2021

The business and growth of Lumoa are driven by the megatrends of data driven decision making, customer focus and digitalization. Lumoa AI is used in multiple industries, such as telco, ecommerce, logistics, retail, banking and utilities. The post Carlos del Corral Appointed as the CEO of Lumoa appeared first on Lumoa.

Ecommerce 195

Ecommerce Banking Retail Groups 195

Lumoa

AUGUST 5, 2022

During this period, ecommerce sales thrived while in-person transactions declined sharply. This next-generation customer insights platform can analyze hundreds of thousands of reviews, enrich the data through your own unique variables, and make this information accessible to the right stakeholders.

Retail 195

Retail Feedback Trends Consumers 195

BirdEye

MARCH 27, 2025

Even without a physical location, countless eCommerce stores, SaaS providers, and remote service businesses can still benefit from increased visibility in local search results, enhanced credibility on Google Maps, and attract new customers. Use GBP posts to engage customers Posts arent just for physical stores.

Ecommerce 52

Ecommerce Consulting Trends Engagement 52

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. An essential part of such platforms are eCommerce review sites. This is where businesses are appraised, critiqued, and advocated for by customers. No new reviews on your new eCommerce site?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

Lumoa

JUNE 2, 2022

But, after assessing the feedback, shipping is what customers are most satisfied with because they have the expectation that ecommerce takes a few days. Until we got an email from an annoyed customer saying that some products were not available although they appeared in stock at the time of purchase.

Feedback 195

Feedback How To Ecommerce Touchpoint 195

Optimove

MAY 27, 2020

What is eCommerce Marketing? eCommerce marketing includes the marketing activities done before, during and after a customer’s visit to an online store. Before customers visit online stores, eCommerce marketing focuses on driving traffic to the eCommerce store or site.

Ecommerce 40

Ecommerce Marketing Multi-Channel Advertising 40

Forrester's Customer Insights

MAY 9, 2019

As the world’s largest eCommerce market, China appeals to global B2C and B2B brands alike. But China’s B2B eCommerce market is not as mature as the consumer space, and neither is its B2B payment.

Ecommerce 54

Ecommerce B2B Strategy B2C 54

Forrester's Customer Insights

NOVEMBER 12, 2018

The eCommerce shift is a significant, palpable movement in most economies. Brick-and-mortar and eCommerce retailers are vying for shoppers’ attention and dollars. Fashion is the second largest retail category after grocery. In our recently published Online Fashion Retail […].

Fashion 53

Fashion Ecommerce Retail Sales 53

Forrester's Customer Insights

NOVEMBER 1, 2018

This week India’s key eCommerce firms — Flipkart, Paytm Mall, PhonePe, ShopClues, and Swiggy — posted combined losses of ?6,445 Forrester sees the following trends the Indian eCommerce landscape […]. 6,445 crore (US$970 million) for the 2017-2018 fiscal year.

Ecommerce 44

Ecommerce Trends Marketing Company 44

Thematic

APRIL 3, 2024

The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. You’re not face-to-face with these customers, so you need a way to understand what’s happening. What’s happening?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Customer Bliss

JANUARY 12, 2018

Christine is an accomplished and highly versatile business leader and Non-Executive Director, with extensive experience in delivering strong financial and people outcomes in the retail, eCommerce, consumer services and logistics sectors. Let me know what was your favorite part of the episode in the comments below.

Chief Customer Officer 165

Chief Customer Officer System Customer Experience Ecommerce 165

Forrester's Customer Insights

JULY 30, 2019

Why do hotel web sites fail to support business travellers' customer journeys, in both the digital and physical sense? B2B eCommerce sites should help business shoppers balance price with value, which is a nuanced combination of many factors, not a series of binary choices.

Hotels 42

Hotels Ecommerce B2B Travel 42

Forrester's Customer Insights

AUGUST 29, 2019

In a recent report, Forrester covers regional and country-level eCommerce trends in the six largest economies in Latin America: […].

Ecommerce 44

Ecommerce Trends Report Retail 44

Forrester's Customer Insights

APRIL 30, 2018

I recently spent two weeks in China to attend an event hosted by eCommerce company JD.com for analysts and retail thought leaders. Here are my takeaways on the state of eCommerce in the world’s largest eCommerce market: Customers in China seek novelty and individuality.

Ecommerce 37

Ecommerce Retail Consumers Marketing 37

delighted

NOVEMBER 12, 2019

A recent Walker eCommerce study reveals that by 2020, customer experience will emerge as a leading ecommerce brand differentiator. Ecommerce is an essential component of any omnichannel approach and enhances the buying experience with its inherent convenience and ability to quickly adapt to consumer demands.

Ecommerce 40

Ecommerce Retail Omni-Channel Effort Score 40

Optimove

JUNE 14, 2021

Gaining customer insights across separated platforms for each customer is extremely difficult – and even more challenging at scale. That’s why having a platform that automates customer data and intelligence is crucial to the success of your CRM efforts. The post Smart CRM Basics: Why Customer Intelligence?

CRM 98

CRM Effort Score B2C Ecommerce 98

Lumoa

APRIL 7, 2022

With all of this in mind, it’s clear that  measuring and tracking customer NPS is essential for any business  wanting to keep tabs on the health of its customer relationships (and improve them over time) and utilizing a customer insights platform such as Lumoa makes this a significantly more manageable task.

NPS 195

NPS Net Promoter Score Industry How To 195

ShepHyken

MARCH 29, 2019

Advanced retailers have come to a realization that their managers, or agents, should rather focus on direct communication with customers and/or a balanced pricing strategy. Technology augments their expertise by handling routine tasks, analyzing enormous amounts of data, and providing market and customer insights.

Retail 110

Retail Customer Experience How To Ecommerce 110

Forrester's Customer Insights

FEBRUARY 24, 2020

While no single tool can provide all the answers when examining potential expansion opportunities, the Forrester Readiness Index (FRI) for eCommerce uses a wide breadth of data to aid retailers in identifying key markets for investment and potential growth opportunities.

Ecommerce 41

Ecommerce Retail Report Tools 41

Forrester's Customer Insights

DECEMBER 16, 2014

Chinese social platforms have started to engage in commerce via partnerships with eCommerce marketplaces, but online sales conversion rates from social traffic have been disappointing. customer insights. Customer Insights Mobile commerce Social commerce customer insights social analytics visual analytics'

Analytics 44

Analytics Ecommerce B2C Customer Insights 44

CSM Magazine

JANUARY 3, 2025

Freshdesk AI also offers advanced analytics and reporting features, providing valuable insights into customer interactions and support performance. Sentiment Analysis and Contextual Understanding Salesforce Einstein Salesforce Einstein is an AI-powered tool that provides deep customer insights for multilingual interactions.

Tools 52

Tools e-support Customer Satisfaction Travel 52

Retently

AUGUST 22, 2024

Transactional NPS is perfect for SaaS and Ecommerce businesses, capturing feedback at crucial touchpoints like trial endings and order deliveries to enhance customer satisfaction. This basically means selecting which data from the chosen trigger you want to import to Retently along with the customer.

Survey 78

Survey NPS Ecommerce Touchpoint 78

LiveChat

AUGUST 15, 2017

Read on to see five compelling cases for bringing chatbots and live chat apps into your ecommerce brand. Offering your ecommerce customers a highly personalized experience of your site with the addition of a live chatbot can help guide consumers down the sales funnel, and ultimately influence their buying decisions.

Ecommerce 28

Ecommerce Chatbots Advertising Fashion 28

Comm100

DECEMBER 11, 2017

Live chat is especially popular among online retailers who don’t want to let customers slip away if they’re the least bit interested. But nowadays, live chat is not restricted to eCommerce, or to simple text-based messaging. Companies can share interesting content and answer questions from customers on social media platforms.

Customer Experience 153

Customer Experience Social Media Self Service Multi-Channel 153

Forrester's Customer Insights

OCTOBER 17, 2019

Expanding your eCommerce offering to new global markets is daunting. My report, “Create Your Global eCommerce Road Map,” is here to help. Digital business professionals must build a strategic road map for their global eCommerce […].

Ecommerce 26

Ecommerce How To Report Marketing 26

Optimove

AUGUST 27, 2020

Imagine being able to tell when an offer drove customers to buy in-store, or when a loyal offline customer starts migrating towards your online store. Offline interactions impact your online performance in more ways than most eCommerce businesses often understand. Every customer model starts with a single customer view.

Retail 98

Retail Return on Investment Ecommerce Customers 98

Forrester's Customer Insights

NOVEMBER 23, 2021

Vidéo du keynote du One to One de Monaco sur les tendances retail et eCommerce.

Ecommerce 26

Ecommerce Retail B2C Trends 26

Forrester's Customer Insights

AUGUST 28, 2019

Nearly half of businesses are digital beginners. The other half are eating their lunch. Find out where you stand and what you need to do to defend yourself. The B2B C-suite is demanding you accelerate your digital transformation. This means you face more pressure to show progress and benchmark your maturity. My newly released […].

B2B 49

B2B Ecommerce How To Customer Experience 49

BirdEye

AUGUST 23, 2022

Types of credit card processing fees Benefits of credit card processing for a small business Customer insights Security Customer loyalty Choosing the best credit card processing provider Best credit card processing companies Stripe Square PayPal Frequently asked questions Make shopping easier with Birdeye Payments.

Banking 98

Banking Ecommerce Software Loyalty 98

Forrester's Customer Insights

FEBRUARY 21, 2019

mCommerce today is often characterized as online purchases made on a smartphone or mobile payments (e.g., Apple Pay or Google Pay). As our colleague James McQuivey would say, that is simply doing old things in new ways — not doing new things. We define mobile as any device with a cellular connection. It could be a […]

Ecommerce 45

Ecommerce Connections 45

Happy or Not

JANUARY 3, 2022

The “one size fits all” approach no longer applies, and businesses need to seriously consider how to best serve different types of customers. As eCommerce and big players like Amazon become increasingly popular, smaller traditional stores need to differentiate to survive. . How to differentiate.

Omni-Channel 69

Omni-Channel Ecommerce Loyalty Programs Roadmap 69