A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment
InMoment XI
OCTOBER 19, 2021
I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. We sometimes ask questions the customer may or may not know the answer to—for example, did we resolve your issue today? It’s an amazing source of customer feedback.
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