Gainsight

MARCH 19, 2025

Communities are powerful: answering customer questions through a well-managed community can reduce traditional support costs by nearly half. Rich Customer Insights. Communities offer a goldmine of customer data. Use gamification tools like badges and ranks to celebrate and motivate community involvement.

Management 52

Management Gamification Customer Retention Loyalty 52

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. To improve results, teams will share best practices, creating a learning culture that cultivates great improvements in customer satisfaction. Capture every possible insight, distribute the relevant ones.

Gamification 105

Gamification How To Call Recording Analytics 105

Alida

NOVEMBER 28, 2017

While Red Bull sees gamification as enabling a successful community, Scripps has learned it’s not about offering prizes, it’s about authentic, two-way conversations, said Etela. Showing customers how their feedback has impacted the company drives engagement. She recommends having a point of contact for each insight community.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

CX Journey

NOVEMBER 12, 2015

My reason for attending was to get closer to the customer insight requirements of these key customers for many insight teams. Although I write a lot about Marketing requirements, customer insight is also key to designing and delivering for CX teams. So, it makes sense to think about gamification here.

Exercises 80

Exercises Gamification Airlines Customer Insights 80

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Retently

AUGUST 15, 2024

It has an emphasis on humanizing customer-agent interactions and boosting agent engagement through gamification and rewards. Features : The platform offers agent-level insights, allowing targeted coaching and performance improvements. Customizable agent profiles and real-time feedback tracking are also seen as major advantages.

Ecommerce 106

Ecommerce Retail Software Brands 106

SurveySparrow

FEBRUARY 22, 2024

Providing this level of flexibility ensures that customers can provide feedback through their preferred channels. As a result, it increases the likelihood of engagement and gets more complete customer insights. They offer 1000+ survey templates that you can use or customize to your needs.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Stella Connect

JANUARY 20, 2022

. #2: DO: Build your customer service training program around the voice of the customer (VoC) , specifically around your customers’ concerns. Embrace gamification, such as trivia games or peer challenges. Looking for More Ideas for How to Create the Best Customer Service Training Program for Your Contact Center?

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

Confirmit

MARCH 12, 2019

What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams. A few corporate insights people looked a bit worried there, but there was no need.

Gamification 56

Gamification B2C Social Media B2B 56

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Retently

APRIL 18, 2024

It’s a cost-effective way for companies looking to harness customer insights. Comparing In-App NPS Surveys to Other Channels In-app NPS surveys are a great survey channel for capturing customer feedback. Let’s dive into how incentives, gamification, and clear communication can boost engagement and response rates.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

delighted

APRIL 27, 2021

Gamification of the survey can also improve the response rate. In addition, reseller clients such as agencies have major insights into what clients want from their own discussions. In our industry, partnerships and groups are formed to develop solutions and share customer insights across the aisle.

Feedback 98

Feedback Survey Management Net Promoter Score 98

CSM Magazine

MARCH 13, 2022

In the global survey, seventy-one percent of businesses with good Total Experience scores and 74% with good interaction strategies are more likely to have the right customer insight technology. In fact, globally, 97% of businesses say employees empowered with the right technology can transform customer experiences.

Self Service 52

Self Service Study Gamification Customer Centricity 52

BirdEye

NOVEMBER 20, 2023

InviteReferrals InviteReferrals offers a wide range of features, including in-depth customer insights and the ability to customize campaigns. Multi-channel referral program execution Comprehensive customer insights Customizable referral marketing campaigns Social sharing capabilities Detailed analytics and reporting 15.

Software 64

Software Marketing Multi-Channel e-support 64

Forrester's Customer Insights

DECEMBER 4, 2021

Our research and recommendations support the use of game mechanics in driving occasional, short-term selling behaviors among B2B sales professionals but not long-term learning behaviors. What salesperson doesn’t love a great contest? Who among us could pass up the opportunity to outwit, outplay, and outlast our peers (or is the word “competitors”?)

Gamification 26

Gamification Sales B2B Customers 26

LoyaltyPlus

AUGUST 4, 2017

CRMPlus further embeds AnalyticsPlus allowing for superior customer intelligence mining and extracting and segmentation of datasets to be used in campaigning actions. MediaPlus is a strong Social media component which allows for social media integration, gamification and social media engagement and campaigning. Just Engage.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

PK

JANUARY 25, 2019

When customers purchase yoga pants, are they striving for inclusion? Conversely, if the goal of the program is customer acquisition, the design must influence consumer behavior—which can be difficult as you’re asking customers to create a new habit.

Loyalty Programs 53

Loyalty Programs Loyalty Gamification Consumers 53

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Confirmit

JANUARY 27, 2020

I was delighted to be invited by Confirmit to a dinner held at the superb Kerridge’s Bar & Grill, together with a number of insight agency leaders. The aim of the evening, apart from having an extremely enjoyable time, was to discuss the future of the customer insight industry. This is available on Amazon! )

Industry 52

Industry Social Media Analytics Customer Insights 52

Happy or Not

AUGUST 21, 2024

CX programs and kiosk installations are often the first steps in the journey to customer brand advocacy, providing businesses with the qualitative feedback needed to justify and contextualize quantitative observations and brand pivots.

Loyalty 36

Loyalty Strategy Retail Gamification 36

SurveySensum

SEPTEMBER 15, 2023

Boost Customer Satisfaction with CSAT Surveys – Sign Up for Free 2. It uses gamification to encourage participation and gather valuable insights from B2B clients. Also, it offers comprehensive analytics that turn feedback data into actionable insights, aiding in the swift identification of areas for improvement.

B2B 52

B2B Tools Feedback Comparison 52

Win the Customer

FEBRUARY 3, 2016

Tapping into customer insight is fundamentally about ease of use. Define your support hours so customers are aware of support periods. Gamification’ facility to boost the productivity of support teams through motivation and awards. They also let you shout about your great reviews through social integration.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Self Service 52

SurveySparrow

JULY 5, 2022

Results in lesser risks: While taking risks is not inherently bad when you invest in experience design, you will be able to minimize the uncertainty as a lot of the suggestions come directly from the customers. The customer insights you gather from your experience design strategy is based on real-world experiments.

Gamification 52

Gamification User Experience Travel Apparel 52

Currency Alliance

DECEMBER 19, 2022

In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability. This will allow brands to build greater affinity by anticipating customer objectives and being present when the customer needs your help.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

MAY 20, 2024

When a bank compares the LTV of their customer in their current standard loyalty program with the huge LTV that is possible from a bank-sponsored loyalty ecosystem of many partners, they will want to get started immediately. There is no reason why your own bank cannot create an equally compelling ecosystem.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

COPC

MARCH 23, 2020

Managers of Work-At-Home agents need the analytics and customer insights that a great knowledge management system provides.”. Brad Shaw also feels that gamification can help keep Work-At-Home agents involved in using the knowledge management tools correctly, making sure they give the right answers to customer questions. .

How To 52

How To Policies Consulting Government 52

Retently

APRIL 5, 2024

Sales Opportunities: An omnichannel strategy allows retailers to engage with customers at various touchpoints, increasing the opportunities for cross-selling and upselling. Such engaging loyalty program structures not only reward purchases, but create a journey that customers are eager to continue.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Currency Alliance

APRIL 10, 2021

The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Your proprietary data tells you a lot about your most frequent customers. If you get either of these dimensions wrong, no amount of points will make customers loyal.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

A customer’s loyalty is based on their perceived value in doing business with you, and their cumulative experience interacting with your company. If you get either of these dimensions wrong, no amount of points will make customers loyal. Push your team to capture exclusive customer insight.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Optimove

NOVEMBER 25, 2024

A virtuous loop, for example, might involve enhancing customer satisfaction, which leads to increased customer loyalty. Enhanced loyalty programs integrated with gamification elements and personalized rewards will encourage repeat purchases and foster deeper customer engagement.

Trends 108

Trends Technology Tips Marketing 108

SurveySensum

NOVEMBER 22, 2024

It is an end-to-end customer feedback tool that enables you to launch, gather, and act effectively on customer feedback across different industries like B2B, SaaS, Telecom, NBFC, Automotive, etc. It is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention.

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52