West Monroe

JULY 16, 2024

This begins with data collection: understanding user preferences and patterns, monitoring product performance and errors, and identifying which moments matter most in the user experience. These processes should be revisited and reviewed often, especially as new products are introduced.

Data 40

Data Customer Insights Analytics Analysis 40

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. What is Natural Language Processing?

Data 195

Data Social Media Net Promoter Score Analysis 195

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

Qualtrics

FEBRUARY 6, 2019

Amy Lokey- VP of User Experience, Google. Charles Wilson- Product Insights, New Balance. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Mike Mclaughlin- Chief Customer Officer, GoDaddy. Eric Soelberg- VP of Customer Insights, LL Bean. Mind the Product San Francisco.

Conference 33

Conference Management Chief Customer Officer Innovation 33

ProProfs Chat

NOVEMBER 19, 2021

Images make the user experience intuitive, the same goes with creating polls and surveys. Users find it interesting to answer poll questions that have images. These random poll questions help in collecting qualitative data about a specific topic and help you dive deeper into customer insights. For example: 7.

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

SurveySensum

JUNE 4, 2024

Typeform Typeform is an online platform that allows users to create interactive, engaging forms, surveys, quizzes, and more. It is designed to enhance user experience with visually appealing and conversational interfaces, making the process of collecting information more engaging for respondents. G2 Review : 4.4/5

Tools 52

Tools Marketing e-support Analysis 52

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. But standing in your way are existing customer data management challenges.

Customer Journeys 51

Customer Journeys Analytics Tools Data 51

Qualtrics

JANUARY 16, 2019

Deliver connected insights that drive impact in your organization. Specific sessions for Government and academic researchers. Speakers: Excited to have President Barack Obama coming for a moderated conversation at X4: The Experience Management Summit. Rachel Richter- VP, Customer Insights, Dun & Bradstreet.

Conference 28

Conference Marketing Case Study Analytics 28

Qualtrics

SEPTEMBER 22, 2021

As organizations continue to adapt to the changing world around us, every single business and government has a momentous opportunity to take the customer and employee experiences they deliver to an entirely new level. Something that’s not always an easy task when you have hangry customers. “A

Government 26

Government Customer Journeys Innovation User Experience 26

Forrester's Customer Insights

MAY 26, 2023

In India, competitive pressures and customer expectations are driving firms to provide personalized information, products, and services to customers and employees. Improving employee and user experiences are among the top software initiatives of Indian companies for the next 12 months.

Analytics 26

Analytics Data User Experience Software 26

Forrester's Customer Insights

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 49

Automotive Industry Management Customers 49

Forrester's Customer Insights

FEBRUARY 24, 2020

Here’s a sampling of the good and the bad from what real users of these websites told us: “I found the website very easy to navigate. We recently evaluated seven of the most-visited US federal websites. Everything was on the home page. The links were easy to understand.”

User Experience 40

User Experience Government 40

Thematic

MARCH 12, 2025

Imagine knowing exactly what your customers want, what frustrates them, and what keeps them coming back—all without them having to spell it out. Well, the good news is, you don’t need psychic powers—just customer insights and analytics. If you want to know how they do this, keep reading.

Analytics 62

Analytics Customer Insights Loyalty Programs Analysis 62

Bold360

NOVEMBER 21, 2016

Overall lesson is that whether you’re an online business, brick & mortar, or a home-based consultant – you really need to listen and observe your customers and modify your user experience to match their preferences/needs. Plans for 2017: Devote more resources to getting better real-time customer insight.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40