Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. So where does the manager of a CX program start? What features are being requested that we don’t currently offer?

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

Thematic

OCTOBER 7, 2024

A robust Voice of the Customer (VoC) strategy is no longer optional. By actively listening and strategically acting on customer insights, you can transform feedback into powerful business growth. Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Thematic

OCTOBER 8, 2024

AI tools like Thematic are a great option since they automatically analyze your feedback and determine the main themes and sub-themes in your customer data. Thematic also performs sentiment analysis so you know exactly how your customers are feeling.

Analytics 62

Analytics Tools Feedback Handbook 62

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

MAY 13, 2022

Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. But you are if you’re not the constant source of customer insights to every other part of the organization, and Customer Success ops is usually the main owner of that.”.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

ChurnZero

MAY 13, 2022

Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. But you are if youre not the constant source of customer insights to every other part of the organization, and Customer Success ops is usually the main owner of that.

Chief Customer Officer 52

Chief Customer Officer Customer Success Handbook Feedback 52