TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Follow on LinkedIn. Follow on LinkedIn. Follow on LinedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Thematic

MARCH 26, 2025

Insights from consumers inform the development of new products and features, leading to tangible changes in how companies approach product development." " And that’s not in product development; customer feedback is important even in other departments—marketing, customer support, and more.

Feedback 62

Feedback Social Media Analysis Survey 62

Alida

APRIL 11, 2017

The promise of convenience at a higher price will appeal to more affluent or busier customers. For dealers, the key is to understand the needs of their target market, which may be fragmented. Deep customer insight will help dealerships optimize their service levels and pricing. Improve communication.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. You’re a cross-functional guru, bridging gaps between marketing, product, insights, and retention teams.

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Thematic

OCTOBER 8, 2024

In this article we’ll run through the best VoC analytics tools for creating surveys, collecting customer feedback, performing AI analysis, and more. We’ll take a look at the key features and functionalities you should be looking for, as well as comparing the leading tools currently on the market.

Analytics 62

Analytics Tools Feedback Handbook 62

Thematic

OCTOBER 7, 2024

A robust Voice of the Customer (VoC) strategy is no longer optional. By actively listening and strategically acting on customer insights, you can transform feedback into powerful business growth. Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

JULY 23, 2019

Without data and market research , you wouldn’t be able to provide a great employee, brand, product, or customer experience because you couldn’t understand how to accomplish it. These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Forrester's Customer Insights

MARCH 29, 2022

B2B marketing leaders are not as innovative as they think they are! Join us at Forrester’s B2B Summit North America — an in-person and digital experience happening May 2–4 — to learn the tips and tricks we’ll reveal in “The CMO’s Handbook For Nurturing Innovation” that you can use to jump-start your innovation agenda. B2B […].

Innovation 26

Innovation Handbook B2B Tips 26

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

ChurnZero

MAY 13, 2022

Marketing has ops, no one questions it. As your team grows, as your customer base diversifies, as you try to do more, you need someone who’s solely focused on that. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

ChurnZero

MAY 13, 2022

Marketing has ops, no one questions it. As your team grows, as your customer base diversifies, as you try to do more, you need someone who’s solely focused on that. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time.

Chief Customer Officer 52

Chief Customer Officer Customer Success Handbook Feedback 52

Thematic

APRIL 14, 2025

Retail customer insights hold the key to understanding what today’s consumers really want from their shopping experiences. Responsive customer service , with issues resolved promptly (ideally before they even have to ask!). The next step is using those insights to actually improve your offerings.

Retail 62

Retail Customer Insights Consumers How To 62