delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. That is an example of a customer’s voice building a product roadmap – my team is simply here to organize and amplify.

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

SmartKarrot

MARCH 16, 2021

Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices. Collaborate with World leaders on new strategies for enhanced customer experiences. Policy and Procedure, Handbook, and Work Standards writing and development.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SurveySensum

JULY 14, 2020

She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. Lead CX Analytics and Insights Manager at CenturyLink.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132