Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Think ChatGPT but for your customer insights.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Though they provide this essential support, they have a mixed customer review. Best of all?

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

BirdEye

SEPTEMBER 20, 2024

Birdeye Insights AI Insights AI is a powerful tool that helps businesses gather and analyze customer feedback across multiple channels, including reviews, surveys, and local SEO data. This unique approach enables personalized interactions that foster customer loyalty and retention, leading to more meaningful connections.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

BirdEye

AUGUST 6, 2024

Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses. Over 150,000 businesses use Birdeye to maximize their online reputation, engage across social media, and gain insights to enhance customer experience and grow.

Comparison 59

Comparison Multi-Channel Management Social Media 59

NobelBiz

JULY 25, 2023

Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign. These platforms provide a goldmine of data regarding customer sentiment and brand perception.

Interaction 98

Interaction Analytics Call Center Contact Center 98

SurveySensum

JULY 14, 2020

Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

DECEMBER 5, 2023

When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand. In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. Ask your customers directly how they feel about your product or service.

Brands 110

Brands Management Social Media Analytics 110

SurveySparrow

FEBRUARY 18, 2024

Customization is limitless with instant survey design options and an icon playground. Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. We’ll keep it simple and short. The best part?

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

InteractionMetrics

MARCH 20, 2025

Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries. If you have complex feedback channels, want a single, scalable hub for surveys and analytics, and have the budget to match, Qualtrics XM delivers.

Software 52

Software Multi-Channel Contact Center Social Media 52

BirdEye

AUGUST 12, 2024

Customer Messaging : Utilize a unified messaging inbox to communicate with customers through text, email, web chat, and social media, ensuring all interactions are tracked and managed efficiently. Listings Management : Ensure accurate business listing information across core sites to improve local search visibility and customer trust.

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

Optimove

MAY 4, 2022

So many things are explicitly tailored to our personal preferences; the product recommendations we see on Amazon, our Netflix experience, gym memberships and healthcare plans, even the products we buy for our pets are becoming customized. We are living in the age of personalization. These are the basics.

Trends 52

Trends Marketing Multi-Channel Sports 52

SurveySparrow

JULY 3, 2023

Zoho Survey A tool that helps you uncover customer insights, measure employee satisfaction, and conduct market research all at once. It combines versatility with usability, making it a strong contender in the customer experience management arena. Integrations: Zoho CRM, Zoho Analytics, and Zapier, to name a few 7.

Omni-Channel 10

Omni-Channel Multi-Channel Healthcare Survey 10

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. Reduce the cost and complexity of customer support operations.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

Brands 52

Brands Hospitality Entertainment Healthcare 52

Think Customers

JULY 25, 2024

In customer experience (CX), metrics like CSAT and CES face similar limitations. In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. Segmentation and Personalization : Tailoring feedback mechanisms to different customer segments.

Metrics 40

Metrics Analysis Feedback NPS 40

SurveySensum

OCTOBER 9, 2023

Creating and sharing NPS, CES, CSAT, and other surveys across various channels is effortless with SurveySensum. SurveySensum boasts a proven track record in a range of industries, from automotive and healthcare to fintech, telecommunications, and insurance. Best Features It makes surveys feel like a conversation.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

BirdEye

DECEMBER 5, 2023

When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand. In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. Ask your customers directly how they feel about your product or service.

Brands 64

Brands Management Social Media Analytics 64

SurveySparrow

JUNE 20, 2023

Typeform: The Interactive Alternative Typeform offers a variety of question formats, customizable themes, and seamless integrations, making it ideal for collecting feedback, conducting quizzes, or gathering customer insights.

Survey 52

Survey Analysis Analytics CRM 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Though they provide this essential support, they have a mixed customer review. Best of all?

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Qualtrics

JUNE 23, 2020

Adobe pivoted to a 100% Digital Summit, in their words “the digital experience conference has gone digital”, Google Cloud Next ‘20 transitioned to Digital Connect, turning a once paid-for, three-day conference into a “free, global, digital-first, multi-day event that would leverage content prepared for Next ‘20. Remote healthcare.

Multi-Channel 26

Multi-Channel Apparel Abandon Rate Retail 26

BirdEye

MARCH 25, 2025

Unlike traditional marketing software, which may focus on individual tasks (like email marketing), marketing automation platforms streamline the entire customer journey. Automation helps small businesses save time, improve efficiency, and engage customers more effectively without a large team. The good news?

Tips 52

Tips Tools Marketing Social Media 52