Calabrio

MAY 3, 2017

A trove of customer insights, questions and statistical data can be pulled from these recordings, and it’s just waiting to be analyzed and distributed to the departments where it can make an impact. Top-notch data storage. When you place a call to a contact center, you are often told, “This call may be recorded.”

Contact Center 174

Contact Center Meeting Infographics Advertising 174

SurveySensum

JULY 16, 2019

Companies that leverage the power of innovation and artificial intelligence in listening and responding to customers, will be the next successful brands in the industry. On the contrary, traditional market surveys are no longer capable of providing real-time customer insights and demand manual efforts.

Infographics 60

Infographics Survey Comparison Management 60

Forrester's Customer Insights

JUNE 22, 2021

Use this infographic to explore how the climate crisis affects businesses and how bold action can mitigate your organization's risk exposure. Climate change poses numerous business risks. No industry is immune.

Infographics 57

Infographics Industry Management Customers 57

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. So, companies need authentic human insight from their customers to make better business decisions, and thereby drive growth.

Customer Insights 59

Customer Insights How To Infographics Customer Journeys 59

CX Journey

MAY 2, 2017

The Future is Now: Take Your Customer Data to the Next Level Two Major Flaws of Your Customer Listening Efforts It's a problem. From the 2016 Temkin Group State of Voice of Customer (VoC) Programs Infographic: 34% of companies reported making changes to their business based on customer insights.

Data 118

Data Effort Score Infographics Voice of Customer 118

Calabrio

MAY 3, 2017

A trove of customer insights, questions and statistical data can be pulled from these recordings, and it’s just waiting to be analyzed and distributed to the departments where it can make an impact. Top-notch data storage. When you place a call to a contact center, you are often told, “This call may be recorded.”

Contact Center 100

Contact Center Meeting Infographics Advertising 100

Calabrio

MAY 3, 2017

A trove of customer insights, questions and statistical data can be pulled from these recordings, and it’s just waiting to be analyzed and distributed to the departments where it can make an impact. Top-notch data storage. When you place a call to a contact center, you are often told, “This call may be recorded.”

Contact Center 100

Contact Center Meeting Infographics Advertising 100

Forrester's Customer Insights

NOVEMBER 21, 2018

(CLICK FOR HIGH RES) The channel technology stack is a group of technologies that brands leverage to manage and improve their indirect sales process and partner programs.

Infographics 55

Infographics Multi-Channel Software Sales 55

Forrester's Customer Insights

DECEMBER 18, 2018

The business risks associated with global climate change are enormously complex and nearly infinite in quantity. Your firm’s climate-related risks, however, are much more manageable (albeit complex and numerous, as well). No two organizations are exposed in exactly the same way.

Infographics 49

Infographics Management 49

Forrester's Customer Insights

FEBRUARY 4, 2019

That’s unfortunate, because using a chatbot for customer service can be incredibly effective when […]. Consumers really don’t like your chatbot.

Chatbots 52

Chatbots Consumers Infographics Analytics 52

Maru/HUB

DECEMBER 13, 2017

However, this year has proven there is still a gap in meeting customers’ expectations and data seems to be at the forefront of C-suite discussions over how to truly understand users and customers. Find out what the predictions are for Customer Experience in 2018 by downloading our new infographic.

Customer Experience 40

Customer Experience Infographics Customer Centricity Customers 40

C3Centricity

DECEMBER 8, 2017

It is well documented that it costs a lot more to acquire a new customer than it does to keep one. To see the latest numbers on this, I suggest you check out this awesome infographic by Invesp that was recently shared by Neil Davey on MyCustomer. And yet most organisations continue to spend more on acquisition than retention.

Meeting 120

Meeting How To Social Media Brands 120

Optimove

OCTOBER 14, 2021

Most chances you are familiar with the Marketing Technology Landscape infographic by Chiefmartech, the one with all those thousands of tiny logos, showing the insane growth of the MarTech space over the past decade. For you, the business and marketing decision-maker/professional, this insane wealth of options can be a double-edged sword.

Brands 72

Brands Infographics Roadmap Technology 72

BirdEye

MARCH 7, 2023

Using high-quality visuals like infographics, videos, and photos stands out more on a newsfeed and can grab users’ attention faster. Enhanced customer insights and feedback Social media enables businesses to collect meaningful insights via customer feedback.

Social Media 94

Social Media Tips Multi-Channel Infographics 94

Forrester's Customer Insights

NOVEMBER 15, 2019

In their embrace of new tools and tactics, marketers have at times lost sight of the people they aim to connect with. A shift in approach requires no new investment — but it does require revisiting core assumptions.

Infographics 36

Infographics Connections Tools Marketing 36

BirdEye

JULY 13, 2023

Todd Wilson, Local business owner & Birdeye customer Insightful analytics Social media platforms offer a treasure chest of data that can help you make informed decisions about your marketing strategies. Articles, images, videos, and infographics keep your audience coming back for more. Create a mix tape of content.

Social Media 98

Social Media Advertising Return on Investment Infographics 98

Forrester's Customer Insights

NOVEMBER 27, 2019

In the recently published Forrester Infographic: Connected Shoppers In Southeast Asia, we share several insights: Shoppers in Southeast Asia are connected and channel-agnostic. Consumers in […].

Connections 43

Connections Infographics Consumers Omni-Channel 43

Forrester's Customer Insights

JANUARY 16, 2024

Hanging prominently in the Museum of Modern Art (MoMA) in New York City is a giant infographic that explores the physical, technical, and social components of modern artificial intelligence. Kate Crawford and Vladan Joler’s 2018 Anatomy of An AI System is a visual essay that spares no detail as it traces the lifecycle of an […]

Infographics 40

Infographics System B2C Technology 40

Currency Alliance

MARCH 5, 2019

Currency Alliance created these infographics to explain the benefits and limitations of each one, for consumers and for brands. In fact, there have been two distinct iterations of the loyalty coalition model – and a third, game-changing alternative is now emerging. Plan Your Loyalty Strategy for the Next Decade.

Loyalty 58

Loyalty Loyalty Programs Entertainment Consulting 58

BirdEye

SEPTEMBER 20, 2023

Competitor insights 4. Customer insights 5. Customer experience 6. Respond to customers 7. Track strategies, products, and customer information throughout the industry. Customer insights Customer insight using AI is something that Birdeye excels at. Want a quick answer?

Marketing 64

Marketing Advertising Chatbots Social Media 64

West Monroe

APRIL 19, 2023

The ability to identify data and centralize it for analysis is key; from there, teams can better develop insights and test and learn in real time, encouraging more collaboration and actions rooted in data. In today’s macroenvironment, organizations need to continue making investments in systems and processes, people, and customer insights.

Software 52

Software ROI Report Infographics 52

West Monroe

APRIL 19, 2023

Download the Infographic Digital and Org Design: 4 Insights from Utility Leaders download Insight 1: Utility customers have high expectations, and they are largely not being met Utility customers have understandably high expectations for service.

Infographics 52

Infographics Culture Policies Data 52

Forrester's Customer Insights

OCTOBER 21, 2019

The main reason: Change management — the intersection of org structure and culture — is the biggest barrier to success in digital experience initiatives (see the “Forrester Infographic: The State Of DX, […].

Infographics 26

Infographics Strategy Culture Report 26

SurveySparrow

JULY 31, 2023

SurveySparrow’s customer feedback platform empowers businesses to collect, analyze, and act on customer insights seamlessly. With intuitive survey creation, advanced analytics, and real-time reporting, the tool enables you to unlock the full potential of voice of the customer analytics. You know what?

Analytics 52

Analytics Social Media CEM Effort Score 52

SurveySensum

JUNE 4, 2024

It provides ready-made dossiers and visually engaging infographics that summarize key data points and trends. SurveySensum is your one-stop shop for getting the customer insights you need, fast. *Source: G2 , Jun 03, 2023 Best Features The platform provides in-depth industry reports, market studies, and company profiles.

Tools 52

Tools Marketing e-support Analysis 52

Retently

FEBRUARY 9, 2024

Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g., To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement.

Feedback 92

Feedback Net Promoter Score Effort Score Customer Satisfaction 92

Verint

SEPTEMBER 29, 2017

I produce a one-page, printable infographic that summarizes the latest customer feedback. I also make a point to share customer satisfaction stories that are relevant to the executive’s responsibilities. Senior executives are busy people with many obligations. Data is important, but individual stories have a real impact, too.

Leadership 34

Leadership Customer Centricity Average Handle Time First Call Resolution 34

Currency Alliance

SEPTEMBER 17, 2019

We hope our new infographics, released through this paper and the following 3 instalments, support your own efforts to build a world-beating loyalty program of your own. This means a transaction is taking place to issue points, but the data about what the customer is actually buying is limited. A world-beating program in travel.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

Currency Alliance

FEBRUARY 10, 2020

Thanks to supermarkets’ high customer frequency and good data analytics, grocery chains can dynamically apply different points earning levels based on the available margin on each item sold, FMCG/CPG-funded offers, and insight about the share of wallet they are getting from each customer. A winning program in the grocery sector.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Currency Alliance

APRIL 10, 2021

The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Your proprietary data tells you a lot about your most frequent customers. Your teams need to learn how to keep your brand present and relevant, regardless of where the customer is spending their time.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

Push your team to capture exclusive customer insight. Your greatest asset is exclusive customer insight. You have some data on all customers and may even know a fair amount about some customers. Click here to expand the infographic. Hundreds of those complementary brands also serve your customers.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Forrester's Customer Insights

OCTOBER 21, 2019

Michele Pelino and I have been digging into Forrester’s Technographics data, looking at big opportunities for the internet of things (IoT) — and identifying some of the consistent stumbling blocks to adoption.

Data 24

Data Infographics Management Customers 24

Alida

AUGUST 12, 2016

And with the ubiquity of mobile, Millennials expect a seamless customer experience regardless of the device they‰’re using. This infographic‰, from our Black Friday 2013 study ‰, highlights how millennials use mobile devices to shop. ENGAGE MILLENNIALS FOR CUSTOMER INSIGHT. Infographic from our Social to Sale study.

Customer Insights 100

Customer Insights Engagement Marketing Social Media 100

BirdEye

NOVEMBER 18, 2024

AI-driven insights are helping agencies tailor their strategies, align campaigns closer to client goals, and improve overall impact. of agencies report gaining deeper customer insights after implementing AI that helps them shape more effective, data-driven campaigns. Better customer insights: 33.6%

Trends 52

Trends Infographics Social Media How To 52

BirdEye

FEBRUARY 26, 2025

These tools help your business appear in Google Maps and Google Search results, enhancing your visibility for local customers. Insights and analytics Access to data is key for informed decision-making. Google Business Profile management tools provide insights into how customers interact with your business online.

Tools 52

Tools Multi-Channel Social Media Analytics 52