Lumoa

JUNE 9, 2020

As they started to look into the reasons behind their customers’ behaviour , they identified issues related to their mobile user experience as well as problems with the usability of the shopping basket in their online store. Find out more about how Watchshop uses customer insights to improve their product pages.

Ecommerce 208

Ecommerce Customer Experience Customer Journeys Feedback 208

ProProfs Chat

NOVEMBER 19, 2021

Images make the user experience intuitive, the same goes with creating polls and surveys. Users find it interesting to answer poll questions that have images. These random poll questions help in collecting qualitative data about a specific topic and help you dive deeper into customer insights. For example: 7.

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

NobelBiz

NOVEMBER 6, 2023

CCW reports that 91% of companies report their agents must access multiple screens during an interaction. It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

SurveySensum

JULY 20, 2023

This type of churn represents lost opportunity – the customer tried your brand but never came back because you never interacted with them. The customer interacted with your brand, explored the features but revisited or made any purchase. So start listening to the voice of the customers.

Retail 52

Retail Feedback How To Self Service 52

SurveySparrow

JULY 5, 2022

The objective of the brains behind the technology is to make it easy to use and fun to interact with. It is possible to do this by understanding how human beings interact with technology, what are the pain points for them, and being empathetic with them to make the experience smoother, better, and more useful.

Gamification 52

Gamification User Experience Travel Apparel 52

PK

MAY 12, 2020

In short, mobile empowers brands to engage customers in new ways. A great example of this approach comes in the work we do with a leading action sports footwear, accessories and apparel retailer. This requires you to have a data-driven understanding of customers’ actions on your loyalty platform. million active users each week.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

Russel Lolacher

JUNE 13, 2022

A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he works with clients and employees to improve customer experience programs. His background has a further focus in user experience (UX) with a background in journalism. Robyn Petree-Guzman, and here is why they’re awesome.

Culture 59

Culture Communication Employee Experience Connections 59