Customer Insights Knowledge Base ROI Social Media 
InMoment XI
JUNE 5, 2024
InMoment’s Standout Performance These are the 11 subcategories we scored the highest possible scores in: AI: knowledge-based or symbolic – Strong customization capabilities, transparency, and multitudes of available industry models, coupled with machine learning and generative AI-assisted adjustments.
CSM Magazine
APRIL 18, 2023
Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!
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Thematic
APRIL 3, 2024
It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback – the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. ” 7.
SurveySparrow
JANUARY 19, 2023
An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Call-to-Actions (CTAs): The final component is an effective call-to-action (CTA) to move your users onto a desired step in your sales/customer journey.
SurveySparrow
JANUARY 19, 2023
An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Call-to-Actions (CTAs): The final component is an effective call-to-action (CTA) to move your users onto a desired step in your sales/customer journey.
SurveySensum
MARCH 20, 2024
From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.
Eptica
JULY 10, 2019
Consumers can ask questions in their own words and receive fast accurate, clear answers without ever needing to pick up the phone , send an email or use social media to make contact. Avoid them having to ask questions at all What if you could predict the typical queries that people will ask at various points in the customer journey?
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