How customer success teams can improve customer retention with VOC?
SurveySensum
DECEMBER 22, 2022
Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. A VOC program helps you achieve the following. So, what is VOC?
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