Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. They reveal pain points, areas for improvement, and opportunities to delight customers – whether it’s right after a purchase or a few weeks into product usage. Why NPS Surveys Post-Renewal?

Ecommerce 110

Ecommerce Survey Retail NPS 110

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Get ready to discover how to leverage customer feedback to improve your products, services, and bottom line. This helps ensure the reliability and accuracy of your insights.

ROI 62

ROI Multi-Channel Analysis Customer Centricity 62

SurveySensum

JULY 14, 2020

Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Solvvy

AUGUST 21, 2020

Next-gen chatbots improve your customer experience. Next-gen chatbots provide support analytics and customer insights. Next-gen chatbots provide 24/7 customer support. Your website is available all the time, so customers must always be able to find answers. Next-gen chatbots are a strong investment.

Chatbots 62

Chatbots Self Service Multi-Channel B2C 62

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. AI can significantly make brand building more effective for multi-location businesses. Can you start us off with why Birdeye created Social?

Brands 59

Brands Social Media Multi-Channel Tools 59

Thematic

SEPTEMBER 19, 2024

It helps you understand the motivations, preferences, and pain points driving customer behavior. Capturing VoC involves collecting and analyzing customer feedback through various channels. This integrated approach enables businesses to see the bigger picture and make informed decisions based on a wide array of customer inputs.

Voice of Customer 62

Voice of Customer Tools Social Media Analysis 62

Retently

FEBRUARY 9, 2024

Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g., To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement.

Feedback 93

Feedback Net Promoter Score Effort Score Customer Satisfaction 93

SurveySparrow

SEPTEMBER 18, 2023

Here are the key advantages: Identifying Improvement Areas Customer experience benchmarking shines a spotlight on areas where your business can do better. It’s like having a roadmap that highlights the bumps in the road so you can fix them. Effortless Feedback: Easily collect customer insights with user-friendly surveys.

Metrics 52

Metrics Net Promoter Score Customer Experience Customer Journeys 52

ProProfs Chat

DECEMBER 17, 2021

There are various ways available when it comes to capturing in-app feedback: Customer Satisfaction Surveys . Collecting customer insights using Nudges. One of the effective ways is gauging the overall satisfaction via a Customer Satisfaction Survey. Customer Acquisition. Customer Loyalty and Retention .

Tools 52

Tools Feedback Roadmap Survey 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Company 52

Company Customer Experience Social Media Chatbots 52

Hero Digital

OCTOBER 5, 2019

Below, you’ll find our five-step process for identifying key customer insights, untangling the buyer’s journey, and building full-funnel B2B messaging strategies. They consequently tend to offer up more nuanced and multi-dimensional feedback. Determine your key touchpoints and channels. Step 1: Start a Conversation.

B2B 40

B2B Touchpoint Multi-Channel Survey 40

Thematic

APRIL 3, 2025

Building a customer feedback loop is how we avoid flying blind. It’s a continuous cycle where we collect feedback, act on it, and show customers they’ve been heard—boosting trust and customer insights. In this article, we’ll talk about how to create a customer feedback loop.

Feedback 62

Feedback Effort Score Net Promoter Score Analysis 62

NobelBiz

AUGUST 28, 2023

From outdated systems to integration complexities, tech challenges can disrupt the rhythm of seamless customer interactions. Embrace modern solutions that streamline operations and ensure smooth communication across channels. With the right tech, your center can waltz through challenges and deliver stellar service. The answer?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

InteractionMetrics

MARCH 20, 2025

Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries. If you have complex feedback channels, want a single, scalable hub for surveys and analytics, and have the budget to match, Qualtrics XM delivers.

Software 52

Software Multi-Channel Contact Center Social Media 52

SurveySensum

APRIL 14, 2025

A feedback platform that helps you analyze your product from the customers eyes and lands in the successful 5% category, saving you months of effort and brainstorming. And those insights determine whether your product is qualified enough to their expectations or not. With Survicate, you can share the surveys across multiple channels.

Tools 52

Tools Feedback Effort Score Multi-Channel 52