Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences.

Retail 195

Retail Feedback Trends Consumers 195

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business. Take Instacart.

Customer Insights 62

Customer Insights Data Analytics How To 62

Interactions

APRIL 2, 2025

For retailers, there are certain table-stakes expectations when it comes to Intelligent Virtual Assistants (IVAs). An acceptable retail IVA should be able to look up orders, check shipping status, and provide information about store locations. 81% of customers prefer companies that offer a personalized experience.

Retail 62

Retail Self Service Average Handle Time Contact Center 62

Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. So, what are customer insights? Customer insights are actionable understandings derived from customer data that help businesses improve their strategies.

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

InMoment XI

OCTOBER 23, 2024

Improving the customer experience in banking relies on a complete understanding of customer behaviors and expectations. Discover how to improve services in branch, commercial, digital, retail, and credit unions. Customer experience in retail banking Retail banking focuses on the individual customer’s needs.

Banking 195

Banking Customer Experience Effort Score Financial 195

Kerry Bodine

JULY 11, 2017

The five customers in my group were in the midst of a warm-up activity we often use to precede journey mapping proper—brainstorming and prioritizing the ways in which they interact with an organization, in this case a major retailer. For the first agonizing minute-that-felt-like-an-age, awkward shuffling and shrugging ensued.

Customer Insights 199

Customer Insights Customer Journeys Exercises Touchpoint 199

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue.

Customer Insights 52

Customer Insights How To e-support Social Media 52

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59

Alida

SEPTEMBER 6, 2018

The retail apocalypse may just have to wait. Reports of the industry’s collapse have made business headlines for the past year, with one Business Insider article proclaiming, “The retail apocalypse has descended on America,” while a Bloomberg article claimed retail’s decline is “really just beginning.”. between 2017 and 2022.

Retail 243

Retail Company e-support Competitive Advantage 243

Alida

MARCH 2, 2023

Successful innovators not only listen to their customers. They make their feedback an integral part of their decision-making process.

Customer Insights 130

Customer Insights Retail Innovation Feedback 130

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. But who will win in this race—and, more importantly, what can other brands learn from these retail industry leaders?

Apparel 153

Apparel Retail Innovation Entertainment 153

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. When an insight is identified (e.g.,

Survey 317

Survey Banking NPS Effort Score 317

Brad Cleveland Blog

JANUARY 10, 2025

I have colleagues who are huge fans of eyewear retailer Warby Parker. Warby Parker is renowned for exceptional customer … Continue reading → The post Build Customer Insight into Your Vision appeared first on Brad Cleveland.

Customer Insights 49

Customer Insights Retail Customers Communication 49

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Why is Data Analytics Essential in Retail?

Retail 52

Retail Analytics Data eBook 52

Optimove

NOVEMBER 28, 2024

For retailers, it’s a chance to tie game-day excitement to exclusive deals, boosting sales and fostering customer loyalty. This unique convergence offers a golden opportunity for retailers and sports betting operators to capitalize on consumer excitement—if they’re equipped with the right tools.

Sports 59

Sports Retail Multi-Channel Effort Score 59

InMoment XI

DECEMBER 13, 2021

After journey mapping and capturing customer insights, InMoment supplements that data with financial, operational, employee, social media, etc. This new approach means reaching for multiple sources of insights and synthesizing that information to allow organizations to take practical action.

Analytics 370

Analytics Data Marketing Customer Journeys 370

InMoment XI

JANUARY 27, 2025

After all, an effective call center plays a pivotal role in identifying root causes to eliminate recurring issues, finding ways to redirect calls to more cost-effective channels when possible, and ultimately working to help create a customer experience that doesnt result in a call center interaction at all.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

SAP Customer Experience

NOVEMBER 7, 2023

How the Customer Data Platform is Redefining Retail By Peter Gergen, Solution Architect CX Currently, there is a transition from traditional retail experiences, characterized by generic product placements, impersonal offers and often frustrating checkout lines, to individually tailored customer experiences with a special focus on customer interests. (..)

Retail 73

Retail Customer Insights Customers Data 73

SurveySensum

JANUARY 27, 2025

Take, for example, a retail brand with customers in the U.S., Multilingual surveys are great whether youre a multinational corporation, a growing startup, or a non-profit with a global presence, allowing your feedback to be accurate and reliable but tailored to a different language preference. Spain, and Japan.

Survey 52

Survey Customer Insights Customers Culture 52

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Customer experience comes first. Customers choose retailers with optimal prices. Definitely, no.

Retail 109

Retail Customer Experience How To Ecommerce 109

Doing CX Right

FEBRUARY 14, 2024

Explore AI's transformative power to elevate retail customer customer service. Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos.

Retail 106

Retail Customer Service Customer Insights Customers 106

Alida

MARCH 5, 2021

The firm anticipates growth of 1% to 4% for luxury retail in 2021. Emerging customer segments and increased spending among core luxury shoppers will help drive growth in existing markets and channels, far more so than any new sector expansion. According to McKinsey & Co.,

Retail 130

Retail Fashion Feedback Financial 130

ECXO

FEBRUARY 3, 2025

Proactive Sales: Anticipating and Acting Ahead On the other hand, a proactive sales process revolves around anticipating customer needs and addressing them before the customer has to ask. Personalized outreach: Instead of generic communication, sales reps provide tailored solutions that feel relevant to the customer.

Sales 259

Sales Customer Experience e-support Examples 259

InMoment XI

DECEMBER 10, 2024

InMoments XI platform enables you to collect and analyze customer insights effectively. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. For example, if feedback reveals confusion during onboarding, you can improve your processes to make them more intuitive.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Retently

AUGUST 15, 2024

That’s what Customer Satisfaction Score (CSAT) is all about. In this article, we’ll dive into the best CSAT tools available for ecommerce and retail businesses. Whether you’re a small online store or a large retail chain, finding the right CSAT platform can be a game-changer. Let’s get started!

Ecommerce 106

Ecommerce Retail Software Brands 106

C3Centricity

MARCH 15, 2018

If you’re interested in reading more about the US Retail Apocalypse and the 23 big retailers closing stores then I highly recommend this post on Fox Business. So what should you do, whether you are in manufacturing or retail? Fast, Personal Service Is Directly Linked to Customer Loyalty.

Data 312

Data Retail Analysis Analytics 312

InMoment XI

MARCH 20, 2024

Championing a Retail-Like Banking Experience Metro Bank’s innovative approach emphasised “stores” over traditional “branches.” Metro Bank has embraced a retail-inspired model, setting it apart from traditional banking structures.

Customer Centricity 195

Customer Centricity Net Promoter Score Banking Effort Score 195

Alida

AUGUST 2, 2019

Wear testing, also commonly referred to as a home usage test (HUT) or in-home user test (IHUT), is a method many consumer goods and retail brands use to get direct feedback on their products. The brands ship their products to select consumers to use in their homes.

Customer Insights 100

Customer Insights Retail Feedback Consumers 100

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. They have chosen Lumoa to consolidate that in a single platform and analyze what customers say in real-time. What’s more, it’s an intuitive platform that anybody can use.”

Banking 195

Banking Feedback Management Culture 195

InMoment XI

NOVEMBER 13, 2024

For example, offering proactive customer support or loyalty rewards helps retain customers by showing them you care. It provides stronger customer insights. Patterns in churn data provide insight into customer satisfaction. It helps you understand different customer segments better.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Alida

JULY 11, 2018

In a panel session moderated by our very own Karen Eisen, experts from Canadian Tire, Jamieson Laboratories, CIBC and Flipp shared how they are using customer insight to improve the customer experience. Canadian Tire: Use insight to meet the needs of different customers. It was also a great night of learning.

Industry 141

Industry Brands Banking ROI 141

CloudCherry

FEBRUARY 26, 2019

Retailers find other ways to use analytics too. The Retail industry has started using analytics to improve product merchandizing and planning, optimize supply chain logistics as well as for demand forecasting. Customer Analytics is gaining more maturity and sophistication.

Analytics 256

Analytics Report Analysis Study 256

CloudCherry

JANUARY 22, 2018

As much as accuracy and speed of customer insights are critical in creating great experiences, so is the nature of insights. So, if the insights you generate aren’t future-looking, your CX strategies might soon turn obsolete. Also, map your strategic investments with specific customer cohorts.

Analytics 231

Analytics Study Financial Loyalty 231

Alida

NOVEMBER 10, 2017

Blockchain will transform many industries—including big markets like financial services —so companies need to get closer to their customers to understand the impact of this technology to consumer behavior. Insight-driven businesses continue to gain ground. Forrester says 2018 is the year organizations obsess about the customer.

Trends 174

Trends Retail e-support Technology 174

InMoment XI

NOVEMBER 20, 2023

The Benefits of AI Customer Experience The integration of Artificial Intelligence (AI) in Customer Experience (CX) strategies brings forth a multitude of advantages for businesses and their customers. Enhanced Customer Insights AI-driven CX analysis enables businesses to gain a profound understanding of their customers.

Customer Experience 243

Customer Experience Strategy Chatbots e-support 243

C3Centricity

MAY 25, 2020

If you’re interested in reading an analysis of the US Retail Apocalypse and the 23 big retailers closing stores then I highly recommend this post on Fox Business from last year. According to @SalesForce research, fast, personal service is directly linked to customer loyalty. From a Linear to a Circular Economy.

Technology 304

Technology Analysis Data Consumers 304

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Strategy 62

Strategy Customer Experience Social Media Handbook 62