Optimove

NOVEMBER 26, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Below are six key questions from marketers about crafting an effective strategy. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Calabrio

MARCH 22, 2025

Choose technology vendors that offer efficient implementation and a short time to ROI, as well as ongoing support, training, and tailored innovation. Go Deeper: Related Resources to Explore True Cloud vs. Leverage an AI-driven tool like Calabrios Trending Topics to understand, out of all your customer issues, which are the most common.

Contact Center 130

Contact Center Management Strategy Call Center 130

GetFeedback

JANUARY 27, 2020

ROI: If VoC results aren’t tied to clear financial metrics or business goals, you can’t validate the impact of your program. After all, it’s important to close the loop on your VoC strategy and deliver customer insights to stakeholders and business leaders. You may also want to consider a 1-to-many strategy.

How To 221

How To Customer Journeys Feedback Survey 221

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

InMoment XI

JUNE 5, 2024

Deborah Battaglia Senior Vice President, Customer Experience at Assurant What’s Up Next? Our roadmap includes significant advancements in AI and NLP, particularly enhancing feedback solicitation and data integration. Visit our website to learn more about our offerings and why the world’s most customer-centric brands trust InMoment.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

ChurnZero

DECEMBER 19, 2024

2024 Adoption Hero: NinjaCat NinjaCats customer success team used data and automation to drive product adoption. NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities.

Customer Success 52

Customer Success Meeting Self Service ROI 52

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

BirdEye

DECEMBER 19, 2024

Here are the key benefits that make AI marketing strategy essential for modern businesses: Enhanced customer insights AI tools dig deeper into customer data than traditional analytics ever could. Intercom : Powers customer communication: Handles customer feedback Automates repetitive tasks Provides personalized responses 2.

Strategy 52

Strategy Marketing Social Media Hospitality 52

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. To demonstrate the customer experience ROI of new initiatives, the CX team must tie financial and operational metrics to CX projections.

Exercises 97

Exercises ROI Conference Video 97

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Roadmap 111

Roadmap Customer Experience Customers ROI 111

InMoment XI

OCTOBER 9, 2024

Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition. Why is Collecting Customer Feedback Important? Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention.

Feedback 195

Feedback How To Social Media B2C 195

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Culture 88

Culture Roadmap Customer Centricity Measurement 88

Centercode

JANUARY 22, 2021

But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. A perfected product release leaves customers saying, “I didn’t know I needed this, but now I can’t live without it.”

How To 59

How To Roadmap User Experience Return on Investment 59

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Let’s get right into it — how customers perceive your brand can influence the success of your business more than ever before. Expected Customer Experience (CX) impact on loyalty. Building your own CX ROI model. Baseline ROI metrics: Customer experience by the numbers.

ROI 40

ROI Measurement Customer Experience Effort Score 40

CX University

NOVEMBER 7, 2023

The CXPA offers a professional certification, called the Certified Customer Experience Professional (CCXP), and requires that practitioners either have a post-secondary degree with 3 years of CX-related experience or a high school diploma with at least 5 years of experience.

Course 52

Course Roadmap Customer Experience Professionals ROI 52

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Increased needs of ROI for the customers.

Customer Success 59

Customer Success Customer Experience Roadmap ROI 59

SurveySensum

MARCH 14, 2025

Think of it as your business roadmap guiding you to understand what customers want, how they behave, and where opportunities exist. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments. It helps you make informed decisions rather than relying on guesswork.

Marketing 52

Marketing Social Media How To Trends 52

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Culture 69

Culture Roadmap Customer Centricity Measurement 69

SurveySensum

AUGUST 22, 2023

Here we’ll explore the power of conducting SaaS customer feedback, leveraging them through the best practices and strategies. All this can lead your SaaS companies to transform customer insights into tangible success. Upgrade ROI. Updates reflecting user wishes get higher adoption rates, boosting ROI.

Feedback 52

Feedback Strategy Net Promoter Score B2B 52

Alida

SEPTEMBER 22, 2016

DEWALT’s award-winning insight community has resulted to savings of over $1 million in study costs this year and close to $6 million since its launch. RELATED STORIES: How DEWALT uses customer insight to accelerate innovation [customer story and video]. Enhance marketing with customer insight.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ChurnZero

JUNE 14, 2023

When choosing your platform, think beyond your customer success team. Customer insights can enhance your whole business, so look for a platform that integrates seamlessly with your existing tech stack. Operationalize your customer success team. Does your CS team have a dedicated operations role yet? While 83.1%

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

CCO Council

NOVEMBER 2, 2017

One reason is that some customer executives struggle to demonstrate quantifiable ROI for customer initiatives. Done right, digital transformation promises improved customer engagement, a better experience doing so, and decreased costs to serve. Why is this so low? And that’s a compelling argument.

Customer Engagement 45

Customer Engagement Chief Customer Officer Engagement ROI 45

Solvvy

AUGUST 21, 2020

Next-gen chatbots improve your customer experience. Next-gen chatbots provide support analytics and customer insights. Next-gen chatbots provide 24/7 customer support. Your website is available all the time, so customers must always be able to find answers. Next-gen chatbots are a strong investment.

Chatbots 62

Chatbots Self Service Multi-Channel B2C 62

Thematic

MAY 19, 2022

Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. They empower the entire company to access user insights for product and customer experiences. implement is a Voice of the Customer (VOC) program for the product team.

Analysis 71

Analysis Net Promoter Score Feedback Self Service 71

Centercode

FEBRUARY 18, 2021

Today, with the stakes for tech product makers higher than ever, the need for faster, continuous customer testing results is at a fever pitch. Most companies have adopted Agile to both incorporate more customer insights and speed up development. This enables test managers to deliver customer-driven recommendations that.

eBook 59

eBook Wireless Fashion Social Media 59

ClearAction

AUGUST 6, 2019

They’re using customer journey insights to help the whole company align with customers, as described in my last article, Marketing’s Role in Employee & Customer Experience Journeys. Generating & Using Customer Insights. Analyzing Customer Insights. Customer-Aligned Branding.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

Currency Alliance

JANUARY 18, 2021

This will enable a company to invest less in its loyalty operations and deliver more customer value – generating higher program ROI. That will enable these Intelligent Assistants to consider the hotel as an option based on the customer’s needs. Read more about the trend towards cloud-based loyalty platforms here.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

Thematic

APRIL 3, 2024

Enhanced Customer Experiences: Understanding customer expectations at every touchpoint allows you to design seamless, enjoyable experiences that increase brand loyalty. Reduced Churn: Identifying the root causes of customer dissatisfaction enables you to proactively address issues, prevent customer loss, and preserve revenue.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

InteractionMetrics

MARCH 20, 2025

Contact NICE to get a custom quote for your exact needs. InMoment InMoment transforms unstructured, multi-channel feedback into quick, actionable insights, that slash ROI timelines down to about half the industry norm. Alida is praised for fast results, with clients often reporting positive ROI in 12 months or less.

Software 52

Software Multi-Channel Contact Center Social Media 52

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts.

Survey 78

Survey Social Media Advertising Analysis 78

Thematic

MARCH 29, 2020

These types of solutions are often described as ‘Customer Insights’ platforms, or more recently, Unified Data Analytics. That is, they need to be convinced that what you are sharing with them will not only help the company and the customer, but that the insights will allow them to do their job more successfully.

Feedback 111

Feedback How To Analysis e-support 111

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Ease of Use The tool should be user-friendliness for both customers and your team. Cons The integrations are limited however, they’re in the roadmap.

Automotive 52

Automotive Tools Feedback CRM 52

DCX

JULY 30, 2024

You've likely faced blank stares or resistance when trying to explain why the legal team should care about customer experience or how finance plays a role in customer satisfaction. This guide is your roadmap to winning hearts and minds across your organization. It's time to change that narrative.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Own the relationship of top accounts.

Customer Success 19

Customer Success Roadmap Consulting ROI 19