DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

Lumoa

AUGUST 23, 2021

Importance of efficient analytics Customer insight platforms, like Lumoa , helps organizations in the process of collecting and analyzing customer feedback to discover valuable insights. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

SurveySensum

AUGUST 22, 2023

Here we’ll explore the power of conducting SaaS customer feedback, leveraging them through the best practices and strategies. All this can lead your SaaS companies to transform customer insights into tangible success. Insights spark fresh ideas, keeping your SaaS ahead in a dynamic market. Stay ahead.

Feedback 52

Feedback Strategy Net Promoter Score B2B 52

Centercode

FEBRUARY 11, 2021

In short, how do you go from offering your customers something good to something great? Market research, quality testing, user experience, and product analytics are absolutely essential to building a good product. It’s pretty simple, actually: perfect your product. If it sounds impossible, trust us — it’s not.

e-support 98

e-support How To Policies eBook 98

ProProfs Chat

DECEMBER 17, 2021

Survey design is crucial for the user experience. Try to create engaging surveys with ample white spaces, images, and branding to elevate customer’s excitement for completing an in-app feedback survey. Customers always want to enjoy using the app. Collecting customer insights using Nudges. Product Roadmap .

Tools 52

Tools Feedback Roadmap Survey 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. In your Product Feedback Survey, don’t just ask customers to rate your product.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

DCX

JULY 30, 2024

You've likely faced blank stares or resistance when trying to explain why the legal team should care about customer experience or how finance plays a role in customer satisfaction. This guide is your roadmap to winning hearts and minds across your organization. Their insights are gold for creating products people love.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

NobelBiz

NOVEMBER 6, 2023

Real-time Customer Insights for Call Centers Intelligent automation, when applied to call centers, unlocks a treasure trove of real-time data on customer behaviors and sentiments. This wealth of information provides call center agents with valuable insights that can significantly enhance their interactions with customers.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Centercode

FEBRUARY 18, 2021

User Experience as a field? Why It’s Vital to Move Beyond “Beta” While most companies are running beta programs, beta testing never fully developed into its own field with standardized practices in the way user experience or market research did. Product development also looked very different back then.

eBook 59

eBook Wireless Fashion Social Media 59

SurveySparrow

NOVEMBER 29, 2023

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features).

Consumers 52

Consumers Innovation Loyalty User Experience 52

Centercode

SEPTEMBER 17, 2019

The objectives of each individual phase of the product life cycle require specific types of customer feedback to validate and drive decision-making. Within the world of user research, there are methods for collecting feedback that support each phase with unique customer insights. What are your customers asking for?

Touchpoint 45

Touchpoint Feedback Roadmap User Experience 45

Thematic

SEPTEMBER 14, 2022

When some of our customers asked us to help with text analytics for product teams, we realized just how important customer understanding was in product processes. Product teams don't have time to manually process massive amounts of survey comments to find opportunities, but they still need customer insights.

Net Promoter Score 62

Net Promoter Score Analytics Software Survey 62

SurveySensum

AUGUST 3, 2023

24×7 omnichannel customer support Close the feedback loop Bird’s eye view dashboard Fast reporting system Cons A few integration apps are missing (but in the roadmap) Pricing: Pay for the number of responses you want and use all the essential features in a free version.

B2B 52

B2B Software Feedback NPS 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Company 52

Company Customer Experience Social Media Chatbots 52

Centercode

APRIL 29, 2021

Engineers need to prioritize the fixes that are going to have the most impact on the most customers. And product managers need a guarantee that the product roadmap aligns with the growing wants and needs of their target audience. Behind every clean and user-friendly interface is an incredibly complex product with many moving parts.

Connections 40

Connections Roadmap Feedback User Experience 40

Retently

MAY 2, 2023

Again, following up with open-ended questions will give additional insights to be implemented in the development process. Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

SurveySensum

JANUARY 5, 2023

A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. And those insights determine whether your product is qualified enough to their expectations or not. . Measures customer satisfaction with the product.

Tools 52

Tools Feedback Effort Score NPS 52

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. Amy Lokey- VP of User Experience, Google. Charles Wilson- Product Insights, New Balance. Charles Wilson- Product Insights, New Balance. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Mike Mclaughlin- Chief Customer Officer, GoDaddy.

Conference 33

Conference Management Innovation Chief Customer Officer 33

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Own the relationship of top accounts.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

SmartKarrot

DECEMBER 2, 2020

Work closely with Sales and Marketing, and the Support teams to share customer insights on innovations and improvements to the user experience, product capabilities, and features that would enhance customer engagement and inform additional sales opportunities.

Customer Success 10

Customer Success Case Study Roadmap Sales 10

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. They reveal pain points, areas for improvement, and opportunities to delight customers – whether it’s right after a purchase or a few weeks into product usage.

Ecommerce 139

Ecommerce Survey Retail NPS 139

Survicate

MAY 24, 2021

Step #2: Feed customer feedback into your product roadmap. The feature allowed our users to categorize surveys into folders , keeping their dashboard neat and organized. The moment we’ve shipped the folders, feedback from happy customers started flooding in! A Survicate customer’s comment shared on a Slack channel.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

SurveySparrow

FEBRUARY 22, 2023

Key features: The ability to connect multiple social media channels for feedback and analysis Data connectors that pull insights from all feedback with a single click Automated processing for super-quick work Price: Talk to the Qualtrics team for demos and pricing. #6. UserBrain The next Qualaroo alternative-slash-competitor is UserBrain.

ROI 52

ROI Study Feedback Analysis 52

Alida

SEPTEMBER 22, 2016

DEWALT’s award-winning insight community has resulted to savings of over $1 million in study costs this year and close to $6 million since its launch. RELATED STORIES: How DEWALT uses customer insight to accelerate innovation [customer story and video]. Enhance marketing with customer insight.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Gainsight

DECEMBER 20, 2023

Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences. Ultimately, Product teams need better and deeper insight into customers’ pain points and challenges.

Customer Centricity 52

Customer Centricity Analytics Roadmap Customer Success 52