Thematic

APRIL 1, 2025

Improving your customer experience starts with a strong customer insights strategy. In simple terms, this strategy is your game plan for collecting and leveraging customer insights to drive better decisions. So first, define what success looks like for your customer insights program.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

eglobalis

JUNE 27, 2024

Organizations such as Google, Netflix, and Spotify excel in leveraging data analytics to enhance user experiences and personalize offerings. Real-time Customer Data Platforms (CDPs) integrate data from various touchpoints, offering a unified view of the customer.

Strategy 453

Strategy Customer Experience Net Promoter Score Customer Centricity 453

Happy or Not

NOVEMBER 20, 2024

The possibility of collecting customer feedback is one of the most valuable tools for businesses aiming to enhance their user experience (UX) and improve customer satisfaction. Why is customer feedback important? Understanding what makes customers happy (or unhappy) is important in customer feedback.

User Experience 36

User Experience Customer Satisfaction Feedback Customer Experience 36

Lumoa

MAY 16, 2024

In this article, we will dissect the unique challenges of testing machine learning-enabled software and introduce you to Booktest – a revolutionary tool that marries the agility of Jupyter Notebook with the robustness of traditional unit testing. Because ML systems aren’t just coded; they’re trained. Why Does This Happen?

Tools 195

Tools Banking Software Data 195

ECXO

JULY 29, 2024

Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Companies like Apple, Hulu, and Pandora excel in leveraging data analytics to enhance user experiences and personalize offerings. Feedback and Complaint Management Tools : Essential for promptly addressing customer issues.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

AWS Machine Learning

APRIL 3, 2025

To help improve this process, in October 2024 we launched an AI-powered account planning draft assistant for our sales teams, building on the success of Field Advisor , an internal sales assistant tool. This new capability uses Amazon Bedrock to help our sales teams create comprehensive and insightful APs in less time.

Sales 88

Sales Knowledge Base CRM System 88

InMoment XI

NOVEMBER 26, 2024

With this information, you can improve your customer experience and eliminate pain points. In fact, over 70% of organizations say that customer journey mapping has helped them improve the user experience (UX) of a product or service or has helped them gain investment to create new features.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

ijgolding

APRIL 9, 2020

Customer journey MANAGEMENT is what is required to drive sustainable improvement to the customer experience. The ‘customer journey management cycle’ Sticky notes can only get you so far…. There are a number of companies providing customer mapping tools. Actionable insight!

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Share data and results of the customer experience analytics in an easy-to-use tool. Involve all the employees in the transformation: motivate the employees of the company to deliver a great customer experience.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? Customer feedback tools are just as the name implies. Consider how you want to collect customer feedback.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

InMoment XI

MAY 30, 2024

Given the unstructured nature of text, these tools process textual input to generate labels, tags, and insights. Whether it’s analyzing online reviews, customer feedback , or any other form of unstructured data, these tools can sift through large amounts of information and highlight important elements.

Analysis 195

Analysis Software Self Service Social Media 195

Lumoa

JANUARY 19, 2023

Service Blueprint provides an organized visual representation of the customer journey, showing all the touchpoints between a customer and a company’s services in an easy to understand format. It’s an effective tool for uncovering potential pain points and identifying opportunities for improvement.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 243

NPS Software Net Promoter Score Survey 243

Inbenta

DECEMBER 28, 2024

Explore how artificial intelligence (AI) has become essential for businesses looking to enhance customer experiences , streamline operations , and foster growth. Artificial intelligence (AI) has emerged as a critical tool for companies aiming to enhance customer experiences, streamline operations, and drive growth.

Customer Journeys 52

Customer Journeys Tools User Experience System 52

InMoment XI

MARCH 24, 2025

The biggest reason is because users experiences with your brand arent universal; theyre tailored to whichever location or locations the user interacted with. Leverage AI and Automation To Streamline Survey Customization AI-driven survey tools can help brands scale their customer survey processes in powerful ways.

Survey 195

Survey Culture Feedback Customer Satisfaction 195

GetFeedback

APRIL 19, 2018

This simple tweak offers a far better user experience, because respondents can answer the first question without leaving their inboxes. Knowledge base surveys are a great tool for measuring content effectiveness. In turn, this helps reduce support tickets and improve the self-service experience.

Tips 170

Tips Survey Engagement Effort Score 170

Hello Customer

OCTOBER 14, 2021

Just as you must take your customers seriously, so must you take your VOC tool if you wish to capture meaningful conversations, rather than senseless chatter. All of it is intended to help you boost your customer-centricity and your business operations through data-driven decision-making. Finally, let’s talk shop. Dare to Share.

Tools 75

Tools Multi-Channel Social Media Survey 75

SurveySparrow

JULY 26, 2023

These exceptional experiences are the result of careful attention to two crucial elements: customer experience (CX) and user experience (UX). Let’s dive into the realm of customer experience vs. user experience. What is Customer Experience? What is User Experience?

User Experience 52

User Experience Examples Customer Experience Customer Journeys 52

Calabrio

OCTOBER 14, 2019

Based on a vertically oriented media player that aligns with how we consume information today, the design puts critical customer insights at users’ fingertips.

Conference 33

Conference Connections Strategy Entertainment 33

Thematic

MARCH 26, 2025

Without proactively collecting feedback, businesses may never know why customers are disappearing—until it’s too late. In particular, customer review analysis helps surface recurring themes and pain points shared in public feedback, giving teams a clearer picture of user sentiment.

Feedback 62

Feedback Social Media Analysis Survey 62

Thematic

NOVEMBER 17, 2024

This kind of hypergrowth, while exciting, brings its own set of challenges, and one of the biggest was getting customer insights from feedback. As the pandemic accelerated our growth, we suddenly had a flood of feedback coming in from our rapidly expanding customer base. You need tools that help you get to the insights quickly.

Data 62

Data Feedback Analysis Trends 62

Lumoa

AUGUST 23, 2021

Importance of efficient analytics Customer insight platforms, like Lumoa , helps organizations in the process of collecting and analyzing customer feedback to discover valuable insights. This statistic alone shows a significant shift in potential customer journeys. What does that mean?

Customer Experience 221

Customer Experience Social Media Video Customers 221

InMoment XI

JULY 16, 2024

Analyzing this data provides deep insights into customer preferences, emerging trends, and common pain points. This information is invaluable for making informed decisions and tailoring marketing strategies to better meet customer needs.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Analyzing this data provides deep insights into customer preferences, emerging trends, and common pain points. This information is invaluable for making informed decisions and tailoring marketing strategies to better meet customer needs.

Tips 195

Tips Management Social Media Hotels 195

Lumoa

DECEMBER 9, 2020

As every customer experience professional knows, surveys represent an invaluable tool for improving the customer experience , by understanding the strong and weak points about your business, and ultimately boosting revenues. What are multiple choice questions?

Survey 195

Survey NPS Tips Feedback 195

Alida

AUGUST 1, 2017

To that end, the company leverages an insight community to engage throughout all stages of the customer cycle. It’s not just a research tool; it’s an extension of our brand experience.”. Unless you’re talking to your target customer on all sorts of decisions, you’re not consumer-centric.

Entertainment 124

Entertainment Advertising User Experience Consumers 124

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. 3 ways VOC insights feed into your growth strategy. Using your customer insights to define 5 key points.

Customer Insights 59

Customer Insights How To Infographics Customer Journeys 59

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. But we know great survey design is just the first step to collecting powerful customer insights. Distributing surveys via email is a very effective way to gathering customer insight.

Survey 170

Survey Self Service Effort Score Net Promoter Score 170

Thematic

APRIL 3, 2025

Traditional tools can’t handle it, but text analytics can. For example, a company might use it to quickly spot that customers are frustrated with shipping delays or that a recent product update triggered a spike in negative sentiment. What makes this so powerful is that around 80% of business data today is unstructured.

Analytics 62

Analytics Trends Marketing Social Media 62

Lumoa

JUNE 2, 2022

You need to time questions properly and have a tool that allows you to categorize the feedback in order to perform a quick analysis,” says Matthieu. So, it’s necessary to look at your resources and the tools you have available to develop a tailored system to understand the feedback you collect.

Feedback 195

Feedback How To Ecommerce Touchpoint 195

SurveySensum

NOVEMBER 26, 2024

Qualtrics, Medallia, and SurveySensum – The Introduction Qualtrics and Medallia are well-known industry leaders in CX tools. However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses. Let’s start with Qualtrics.

Comparison 52

Comparison Effort Score Analysis Self Service 52

Kayako

SEPTEMBER 10, 2015

Don’t miss out – sign up now and join Morten in a look at ways to get more value out of your customer conversations. If you want to learn how to gain deeper customer insights and how to deliver them to the rest of the company, sign up for the webinar now ! About Morten Lundsby.

Data 120

Data How To Feedback User Experience 120

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Data 195

Data Social Media Net Promoter Score Analysis 195

Thematic

FEBRUARY 23, 2025

Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Choosing the Right Text Analytics Tools & Platforms With the vast amount of text data available today, selecting the right text analytics tool is crucial for extracting meaningful insights.

Analytics 62

Analytics Social Media Analysis e-support 62

Thematic

JUNE 3, 2021

You have decided to collect feedback from your customers via a survey tool. Or, you might be looking for a new survey tool, because you are unhappy with your current setup. There's no shortage of survey solutions and customer feedback management platforms. Check what existing customers are saying. Three use cases.

Survey 62

Survey Tools Customer Experience Measurement 62

Lumoa

JUNE 9, 2020

A clear CX strategy will help you stand out from the big crowd and ensure customers don’t churn because of ineffective purchase processes and bad experiences. Typically, customer experience and UX professionals rely on tools like Google Analytics or Hotjar to understand what their customers are doing and feeling.

Ecommerce 195

Ecommerce Customer Experience Customer Journeys Feedback 195

SurveySparrow

APRIL 21, 2024

But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools. Literally, anyone can use these no-code software tools. That’s what these tools can do. With that said, let’s take a look at some of the best no-code tools every business should have.

Tools 52

Tools Ecommerce Survey Analysis 52