Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. So, what are customer insights? Customer insights are actionable understandings derived from customer data that help businesses improve their strategies.

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience.

Trends 195

Trends Customer Experience Competitive Advantage Feedback 195

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business.

Customer Insights 62

Customer Insights Data Analytics How To 62

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. When an insight is identified (e.g., does a credit card holder stop using the card?)

Survey 320

Survey Banking NPS Effort Score 320

InMoment XI

OCTOBER 23, 2024

Whether it’s agriculture, manufacturing, real estate, or healthcare, having a team of experts who are knowledgeable in that sector can significantly improve the customer experience. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank.

Banking 195

Banking Customer Experience Effort Score Financial 195

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. These tools help businesses analyze feedback, track behaviors, and uncover trends. That way, you can easily understand what customers truly want. What is a Customer Insights Platform? And Why Do You Need One?)

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

Thematic

APRIL 1, 2025

Improving your customer experience starts with a strong customer insights strategy. In simple terms, this strategy is your game plan for collecting and leveraging customer insights to drive better decisions. Defining Clear Objectives for Your Customer Insights Strategy Every great strategy begins with a clear goal.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Experience Matters

DECEMBER 16, 2014

We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. The report includes a readiness checklist for companies to assess their current customer insights efforts.

Report 325

Report Customer Connectedness Customer Experience Trends 325

InMoment XI

NOVEMBER 21, 2024

As a result, you can increase your market share with this customer-centric approach. Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Voice of Customer analysis starts by categorizing the customer feedback data.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue.

Customer Insights 52

Customer Insights How To e-support Social Media 52

InMoment XI

DECEMBER 3, 2024

Investing in AI-powered analysis to gain valuable insights from customer experiences. Align every department with the CX vision to continuously evolve and adapt to customer trends. The Impact of AI AI is transforming the way businesses interact with customers.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

Lumoa

AUGUST 5, 2022

The significant rise in prices has caused a major shift in not only consumer sentiment, but also in the actual purchase behavior of customers, and with it, all other major retail trends. But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? Feedback Interpretation.

Retail 195

Retail Feedback Trends Consumers 195

ECXO

OCTOBER 27, 2024

These metrics enable businesses to adjust their strategies in real time, whether that means improving the on-boarding process, enhancing product features, or introducing better customer support. Metrics can show trends and outcomes, but they often don’t capture the full story behind those numbers.

Metrics 332

Metrics Customer Success Effort Score Self Service 332

eglobalis

JULY 31, 2024

These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively. By analyzing social media interactions, companies can gain valuable insights into customer opinions, preferences, and emerging trends, allowing them to adapt their strategies accordingly and foster stronger customer relationships.

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

Thematic

APRIL 3, 2025

This growth is fueled by businesses wanting to extract deeper insights from massive volumes of text and react faster to customer needs. Similarly, other market reports note steady double-digit growth, showing that this is more than a passing trend—it’s becoming essential. billion by 2030, growing at 17.8%

Analytics 62

Analytics Trends Marketing Social Media 62

Calabrio

MARCH 25, 2025

Are you able to understand what your customers are telling you? Can you use these customer insights to improve their experiences and deliver what they really want? If not, thats where the latest AI-driven Voice of the Customer software and tools can help.

Software 130

Software Customer Journeys Tools Contact Center 130

eglobalis

JUNE 27, 2024

Sales and delivery teams provide invaluable data through regular customer interactions. Insights from these teams at companies like Salesforce, DHL, and Walmart highlight trends and areas for improvement. Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights.

Strategy 453

Strategy Customer Experience Net Promoter Score Customer Centricity 453

Gainsight

FEBRUARY 21, 2025

Heres what that looks like in action: Instant access to customer insights: No more switching tabs or diving into dashboards. Just ask Gainsight in Slack for ARR, renewals, risks, adoption trends, and more. Now, customer insights are more accessible than ever, enabling faster, more informed decision-making.

Customer Insights 59

Customer Insights Trends Sales Leadership 59

Gainsight

JANUARY 10, 2025

Gainsights latest report, The Customer Success Index (CS Index), conducted in partnership with Benchmarkit, reveals the trends reshaping CS in 2025. Lets examine the key trends that will define the future of CS in 2025. AI: From Experimentation to Essential For years, AI in Customer Success was experimental.

Trends 52

Trends Report Self Service B2B 52

eglobalis

JULY 2, 2024

Furthermore, it investigates contemporary global trends in customer feedback strategies that advocate for a shift beyond simplistic metrics. CRM Integration : Correlate feedback data with customer profiles and transaction history for deeper insights into behavior and preferences.

NPS 453

NPS Feedback Net Promoter Score B2C 453

Retently

MARCH 17, 2025

A weekly report keeps everyone in the loop with real-time trends, while a monthly or yearly report helps you track long-term patterns and make strategic decisions. Some reports get ignored because they track the wrong things, while others fail to connect the dots between customer issues and business impact. The result?

Report 90

Report How To Effort Score NPS 90

InMoment XI

DECEMBER 13, 2021

The difference between traditional market research and InMoment’s modern approach is that we focus on providing brands with access not only to insights, but to actionable intelligence that opens the door to concrete change. Too often traditional approaches fail to go beyond observing and reporting trends.

Analytics 370

Analytics Data Marketing Customer Journeys 370

ECXO

JULY 10, 2024

Despite its widespread use across various industries, NPS has come under scrutiny for not providing a holistic view of the customer experience. This article examines the critiques of NPS, its performance in different business contexts, and emerging global trends in customer feedback strategies.

Metrics 374

Metrics Analysis Feedback NPS 374

Retently

MARCH 11, 2025

They optimize every step of the customer journey reducing friction at checkout, improving post-purchase experiences, and ensuring seamless interactions across channels. Data drives their decisions by monitoring NPS, CSAT, CES, and return trends, they identify pain points and push for actionable improvements. being ignored).

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

ECXO

JULY 29, 2024

Sales and Delivery Teams : Providing invaluable data through regular customer interactions. Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

SurveySensum

JANUARY 27, 2025

With language-specific results, you can easily filter responses to understand regional trends and adjust your strategy accordingly. Understand How Your Brand Performs in Different Markets Running multilingual surveys helps you gauge how your brand is perceived across various markets.

Survey 52

Survey Customer Insights Customers Culture 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

C3Centricity

JULY 23, 2024

Understanding the Potential for SMEs to Use More Customer-Centric Data Superior use of customer-centric data means going beyond basic data collection and analysis to integrate customer insights into every facet of a business. Let’s look into each of these in more detail.

Data 293

Data Customer Centricity Analysis Study 293

Calabrio

MARCH 7, 2025

What exactly does it mean, how is it measured, and what are the current industry trends? By calculating the rates of agent turnover and attrition, you can not only understand changes in your workforce composition over time but also compare your trends to others across the industry. Listen to your customers!

Call Center 130

Call Center How To Contact Center Gamification 130

Thematic

MARCH 30, 2025

It’s also about understanding what your customers need, sometimes before they even ask. That’s why customer service insights are important. Those moments don’t happen by accident; they happen because businesses use customer insights to personalize customer interactions and optimize workflows.

Customer Service 62

Customer Service Strategy Self Service Airlines 62

Calabrio

FEBRUARY 28, 2025

This analysis identifies patterns, trends, and insights that would be impossible for humans to detect manually. AI can also predict future customer behaviors and preferences by harnessing historical interaction data and current conversation contexts. Plus, AI has driven an increase in the capacity of contact center tools.

Contact Center 130

Contact Center Analytics Analysis Self Service 130

InMoment XI

OCTOBER 29, 2024

Keep up with the times by tracking customer sentiment toward you and your competitors. See what trends are going viral and where customer preferences are leaning. If you have multiple locations across the world, it’s crucial that you don’t ignore regional trends.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences. learn more about Positionless Market, go here.

Trends 52

Trends Social Media How To Analytics 52

ECXO

AUGUST 12, 2024

From Vodafone’s enhanced customer interactions in Europe, powered by Oracle’s CX Cloud Suite, to Samsung SDS’s use of VR/AR technologies in South Korea, these tools are enabling businesses worldwide to exceed customer expectations and achieve greater success.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

InMoment XI

MARCH 21, 2025

The Key Insights Gained from Conversational Intelligence Conversational intelligence is the gift that keeps on giving. It provides a wide range of insightscustomer sentiment, pain points, common concerns, market trends, and even agent performance. Luckily, customer insights teams can always use CI.

Ecommerce 195

Ecommerce Trends Effort Score Sales 195

Retently

JANUARY 13, 2025

Deploy CES surveys at strategic moments, like after a support interaction or checkout, to capture honest, actionable feedback when the experience is fresh in the customers mind. Analyze trends, identify friction points, and implement improvements that make a tangible impact on the customer journey.

Measurement 116

Measurement Tools Effort Score Multi-Channel 116