Customer Journeys Customer Service Strategies Customer Service Training 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ProProfs Chat
MAY 1, 2020
You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ecrion
JULY 22, 2019
Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?
ShepHyken
JANUARY 20, 2021
Identify: If you haven’t already done a journey map of what your customers experience as they do business with you, it’s time to do it. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Back to my original question – what small changes can you make?
Michel Falcon Experience
OCTOBER 21, 2019
Determine Your Customer’s Pain Points. Customer journey mapping is an extraordinary exercise that hasn’t gone mainstream yet. In short, it’s when your team comes together to identify each interaction your customer experiences when doing business with you from beginning to end. Legacy is Crushing You.
ShepHyken
APRIL 6, 2025
Smart brands are finding ways to leverage these memories to create experiences that get customers to say, Ill be back! Customer Journey Management for Next-Gen CX by Nayan Teja (CX Network) A customer journey is a structured series of interactions between a business (brand) and its customer.
ShepHyken
JANUARY 17, 2022
It starts with a definition of CX and then shares seven ways to improve it, including customer journey mapping, getting feedback from employees, personalizing the experience, and more. Understand and Predict Customer Needs With Customer Journey Analytics by Simon Fraser. Follow on Twitter: @Hyken.
Expert insights. Personalized for you.
106 
Let's personalize your content