InMoment XI

OCTOBER 7, 2024

Smart Recommendations and Summaries Reduce time to insights and improve program engagement with coaching recommendations Let AI be your sidekick to make sense of your customer voice in seconds. Smartest Actions 1. Contact us or a dedicated account manager if you want to learn more.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. Author: Pauline Ashenden - Marketing Manager In the fast moving world of customer experience keeping up to date with the latest thinking and ideas is vital. Published on: February 27, 2019.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

ChurnZero

JULY 2, 2020

If you’re not there, I would definitely keep it under the responsibilities of Customer Success. . Q: How do you define your customer journey in terms of systems and processes? A: [Abby]: When many teams map their customer journey, they often end up defining the journey in their internal terms.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Effort Score Sports 98

ChurnZero

JANUARY 8, 2021

At Khoros, she will be responsible for the success across all stages of the Khoros customer journey and lead the company’s customer organization. “We Most recently, Staci led a worldwide sales team at IBM for an offering that secures customers’ digital engagements. Follow Phillip on LinkedIn. .

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

SurveySparrow

SEPTEMBER 29, 2023

It unites teams from different departments within a company to focus on a single, paramount objective: enhancing the overall customer journey. A customer experience workshop is basically like a friendly gathering where these team members sit down to solve a CX puzzle. They break the journey into memorable moments.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

DCX

JULY 30, 2024

You've likely faced blank stares or resistance when trying to explain why the legal team should care about customer experience or how finance plays a role in customer satisfaction. This guide is your roadmap to winning hearts and minds across your organization. It's time to change that narrative.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

DCX

SEPTEMBER 22, 2024

The New Business Imperative The Dark Side of the Experience Economy AI Whisperers: Tuning into Customer Voices in the Digital Noise Your First 100 Days as a CX Leader Fail Daring Greatly Enjoy! If you’re serious about getting everyone on the same page, this is your roadmap!

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

The New Business Imperative The Dark Side of the Experience Economy AI Whisperers: Tuning into Customer Voices in the Digital Noise Your First 100 Days as a CX Leader Fail Daring Greatly Enjoy! If you’re serious about getting everyone on the same page, this is your roadmap!

Sports 52

Sports Social Media Roadmap Feedback 52

SurveySensum

OCTOBER 14, 2024

What is the Voice of Customer? Voice of customer refers to the process of capturing relevant customer feedback to gain insight into customer’s expectations and preferences about a brand’s products, services, and overall experience. Well, these market research VoC questions will help you with that!

Voice of Customer 52

Voice of Customer Survey Customer Retention Feedback 52

CustomerSuccessBox

DECEMBER 4, 2018

The success plan needs to be a dynamic document which evolves with the customer’s goals and those goals will evolve as the customer’s objectives change and as your own product roadmap progresses. Step 5: Invest in customer relationships. Step 7: Capture, segment, and share customer voice.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SmartKarrot

DECEMBER 22, 2021

Role: Director of Customer Experience Location: Boulder, CO, US Organization: Red Dot Storage As a Director of Customer Experience, you will oversee strategy for enhancing the customer experience across all touchpoints on the customer journey. Enable the client to maximize their investment in the platform.

Customer Success 3

Customer Success Roadmap Touchpoint Metrics 3

SmartKarrot

SEPTEMBER 8, 2021

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

Customer Success 19

Customer Success Roadmap ROI Customer Satisfaction 19

DCX

JUNE 25, 2024

Building your time capsule will create a roadmap that your future self will thank you for – a guide to building customer experiences that are not just satisfying, but truly timeless. This isn't just another customer persona exercise. Start by identifying key emotional touchpoints in your customer journey.

Travel 52

Travel Customer Experience Roadmap Exercises 52