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Top 50 Customer Success Influencers 2021

SmartKarrot

Well-recognized as one of the Top 100 Customer Success Strategists, Andrew has founded SuccessHACKER and SuccessCOACHING to share his Customer Success insights and advise the SaaS business owners. The trust and following of over 27,000 members in the Customer Success Community on LinkedIn is just the tip of the iceberg for Mikael.

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10 Things Every SaaS Business Should Know About Net Promoter Score

Wootric CX Blog

The MIT Technology Review is right when they say, “The success of many companies increasingly depends on how wisely they can mine data about their customers’ behavior and respond accordingly.” Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. ” Setting up an NPS program?