Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

SurveySparrow

FEBRUARY 9, 2024

Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible? But where does this journey start, though? That’s why it is so important to master this part of the customer journey marketing. What Is a Customer Journey? There are many aspects to it, sure.

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Map Your Current Customer Journey 3. Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

DCX

SEPTEMBER 15, 2024

Get into hot topics like ChatGPT, AI in customer care, empowering agents, and making your operations run smoother while leveraging data for real results. If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Register Today! Register Today!

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. We've introduced metrics for Events and new metrics for Ideas. Learn how Sky revolutionizes the customer journey and serves customers end-to-end.

Roadmap 52

Roadmap Metrics CRM Resources 52

SurveySparrow

AUGUST 28, 2023

It encompasses every touchpoint, from the first interaction to ongoing support, and greatly influences customer satisfaction, loyalty, and retention. A positive SaaS customer experience involves: Seamless onboarding Responsive support Personalized interactions Consistent value delivery , throughout the customer journey.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

ECXO

AUGUST 6, 2024

When companies struggle with future thinking, it can negatively influence their ability to meet customer expectations and adapt to changing market conditions. The ability to engage in future thinking is crucial for delivering a superior customer experience. Change, even if it is for the better, can be unsettling.

Customer Experience 170

Customer Experience Policies Culture Innovation 170

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Harris, PH. Concluding thoughts.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. For the longest time, Pulse focused on customer success teams, but not anymore. Get on track.

Roadmap 59

Roadmap Conference Analytics Strategy 59

DCX

JULY 30, 2024

You've likely faced blank stares or resistance when trying to explain why the legal team should care about customer experience or how finance plays a role in customer satisfaction. This guide is your roadmap to winning hearts and minds across your organization. It's time to change that narrative.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

DCX

SEPTEMBER 22, 2024

Get into hot topics like ChatGPT, AI in customer care, empowering agents, and making your operations run smoother while leveraging data for real results. If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Register Today! Register Today!

Sports 52

Sports Social Media Roadmap Feedback 52

CX Journey

MAY 5, 2015

I'm blogging today from the Customer Experience Professional Association's (CXPA) Insight Exchange in San Diego. journey maps, surveys) Engine: measurement progress Like the tractor needs these to move and do what it's meant to do, the optimal CX program has all of these in place.

Customer Journeys 80

Customer Journeys Strategy Customer Experience Government 80

Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. Use a map – Revisit journey mapping efforts and sync them with consumer context and behavior. Dissolve unnecessary silos – Integrate digital infrastructure across the business to enable a fluid experience.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Harris, PH. Concluding thoughts.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Harris, PH. Concluding thoughts.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Gainsight

FEBRUARY 26, 2024

Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way. Here’s a look at how to drive adoption with digital user journeys. Encourage users to dive deeper into your product.

How To 52

How To NPS Effort Score Touchpoint 52

DCX

JULY 21, 2024

From AI revolutions to immersive retail experiences, we're exploring how leading brands are pushing the boundaries of customer engagement while keeping the human touch at the core. What to watch: How other brands in various sectors might adopt similar immersive retail concepts to enhance customer engagement and loyalty.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. Customers today expect more than ever before.

Customer Experience Professionals 52

Customer Experience Professionals Innovation e-support Industry 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Mistake #1: You’re not using in-app engagements. In-app engagements cut through the noise and are incredibly useful for delivering the right information at the right time.

Case Study 89

Case Study Roadmap Study Feedback 89

Gainsight

OCTOBER 5, 2022

You’ll probably find that many portions of your customer base don’t actually require or even desire high touch customer success engagements, and a few digital touches like email or in-product messages can actually go a long way. The customer journey is a collaboration between you and your customers.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

Lithium

APRIL 6, 2021

Journey Mapping & Actioning Your Feedback: Part 2. More updates on key areas we identified from interviews with Marketing customers in August, September and October 2020. This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback.

Customer Journeys 52

Customer Journeys Analytics B2C Roadmap 52

SurveySparrow

SEPTEMBER 25, 2023

Well, this is where the fascinating interplay of customer journey vs customer experience comes into play. Customer Journey vs Customer Experience Let’s dive right in now and find out how customer journey and customer experience can be the key to your business’s success.

Customer Journeys 52

Customer Journeys Comparison Customer Experience Social Media 52

Gainsight

JULY 5, 2022

However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey. Ready to provide education for onboarding and customer usage.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Gainsight

AUGUST 26, 2022

This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers, sessions, and attendees from product and community. To create these elevated customer journeys and experiences, both CS and Product must share the same vision and North Star metrics. .

Self Service 52

Self Service Customer Journeys Roadmap Customer Success 52

ChurnZero

JULY 2, 2020

During the webinar, Abby and Robin shared their firsthand experience on building customer-first organizations from the ground up as well as covering: How to structure your teams to better serve the customer. What processes should be put in place to drive customer engagement and adoption. Well, were they ever engaged?

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

CustomerSuccessBox

APRIL 18, 2022

Which again requires your customer base to be successful enough. As each current customer is a potential lead for a renewal event, an upsell or cross-sell, and a source of sales and marketing proof. Product-led customer success is essentially the one where the key growth facilitator is the product itself.

Customer Success 52

Customer Success Roadmap Customer Journeys Customers 52

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course! Deriving New Insights from Your Data.

CEM 40

CEM Roadmap Contact Center Conference 40

Amity

OCTOBER 12, 2017

For example, you shouldn’t start making massive technology investments until you have some of the other building blocks in places such as your customer journey and processes. That said, this model doesn’t mean that you don’t start hiring until you’ve fully defined your customer journey. Technology.

Customer Success 61

Customer Success Customer Journeys Net Promoter Score Effort Score 61

Education Services Group

MAY 23, 2022

The ESG team was as eager as anyone to get back to these types of events, and I was thrilled to join my colleagues Peter Armaly, Sheik Ayube, and Nick Mitchell to do just that at TSIA World Interact. The future of customer engagement. TCEC is the aggregate of Sales, Marketing, Customer Success, Support, and Services costs.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Map and trigger different journey touchpoints with the data warehouse. Collecting CX journey feedback (2-4 touchpoints).

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Amity

OCTOBER 12, 2017

For example, you shouldn’t start making massive technology investments until you have some of the other building blocks in places such as your customer journey and processes. That said, this model doesn’t mean that you don’t start hiring until you’ve fully defined your customer journey. Technology.

Customer Success 49

Customer Success Customer Journeys Net Promoter Score Effort Score 49

Amity

JANUARY 30, 2019

Create a CS mission statement that is shared across your organization, and where appropriate, with customers. Map and evaluate your customer journey (both current and desired state). Look at the structure that is required to support your CS definition, mission and desired customer journey.

Customer Success 61

Customer Success Customer Journeys Customers Training 61

Wootric

DECEMBER 21, 2018

Insights from Wootric have given CX pros the support to gain cross-functional alignment behind improving the customer experience. Product roadmap prioritization, customer journey optimization and improved employee engagement are some of the diverse goals our customers are tackling with the power of machine learning.

Analytics 67

Analytics Survey e-support Analysis 67

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

ChurnZero

JULY 12, 2019

This is the very initial stage in the onboarding journey that happens outside of your premises before prospects even engage with your assets (such as content, ads, website). User adoption occurs when you foster user activation and engagement. Other applications are very useful but not strictly engaging. Provide Value.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75