CSM Magazine

AUGUST 31, 2018

Many organizations are using customer journey mapping to understand and improve the experience of their customers. What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time.

Customer Journeys 69

Customer Journeys Net Promoter Score How To Culture 69

Totango

MARCH 21, 2019

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals.

Customer Success 86

Customer Success ROI Lifetime Customer Customers 86

Totango

MAY 23, 2019

Rather, they are a function of the customer experience. To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Such careful attention to the customer and a positive customer relationship will make this process simple and natural.

Customer Success 74

Customer Success Effort Score Customer Centricity How To 74

Totango

SEPTEMBER 19, 2019

You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather. Customer feedback.

Customer Centricity 59

Customer Centricity Data Case Study Lifetime Customer 59

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Totango

AUGUST 8, 2019

Imagine if you could give your customers that “day 1” feeling of excitement and potential throughout the entire customer journey. That’s the goal Amazon CEO Jeff Bezos has for his customers. The rise of the subscription economy has empowered customers to pursue short-term, low-risk commitments.

Customer Centricity 91

Customer Centricity Customer relationships Metrics Lifetime Customer 91

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Jay Nathan. Julie Hogan.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21