SurveySparrow

JUNE 22, 2023

To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc. Additionally, we’ll illustrate the role of customer journey mapping examples in crafting these experiences.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

Happy or Not

DECEMBER 17, 2024

Gathering feedback from multiple channels ensures a holistic view of loyal customers’ thoughts and experiences. Different customer tools, such as chatbots, social media monitoring tools, and exceptional customer service team feedback forms, can help gather feedback.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Effort Score 36

InteractionMetrics

MARCH 27, 2025

Here are some common rewards models you can consider offering to your customers: Points-Based Rewards Programs: Points accumulate toward free or discounted items to motivate repeat business (Starbucks does this brilliantly through their My Starbucks Rewards program).

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

SurveySensum

JULY 26, 2023

Leveraging Technology to Tailor Personalized Experiences Nike , the sportswear giant has invested heavily in leveraging technology and data analytics to deliver personalized experiences to their customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

Retently

MARCH 18, 2024

By identifying patterns in customer responses, companies can spot specific areas lacking attention. Moreover, customer pain points can be pinpointed by analyzing recurring themes in survey responses, which helps improve the customer journey.

Survey 119

Survey Customer Service Strategy Effort Score 119