Customer Journeys Exercises Gamification 
Lumoa
FEBRUARY 21, 2023
It looks at how feedback from the programs is being used to shape, inform, and create initiatives that are then applied to transform customer service. Insight is Used to Understand the Whole Customer Journey It’s essential for everyone working in your organization to understand the entire journey from a customer’s point of view.
Calabrio
APRIL 11, 2025
This involves in-depth call center customer service training in both hard and soft skills (empathy, communication, problem-solving), more detailed product/service education, and process mastery. Understanding the Customer Journey: Knowing how the contact center fits into the overall customer experience.
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CX Accelerator
APRIL 11, 2018
You can use this easy exercise to help your team talk about what they must stop doing, to free up more time to work their MIT (Most Important Thing) behaviors. Nate has used a "start, stop, keep" exercise many times to identify energy vampires and kill them. Home To CX Accelerator
DCX
DECEMBER 29, 2024
billion wearable tech superstar, has cracked the code on gamification. Think about the tiny moments of delight you could add to your customer’s journey. The big takeaway: Gamification works because it makes the boring stuff fun. Cracking the code on this is all about better data and smarter journey mapping.
Optimove
OCTOBER 25, 2022
Jump in, face your fears, and exercise these demons once and for all! Because if you can’t get a complete view of the customer journey, you can’t expect to deliver campaigns that consistently convert. The Fix: Successful app gamification can do wonders for increasing app engagement.
Clicktools
JANUARY 6, 2017
.” Yes, you’ve optimized for mobile and yes, you’ve envisioned parts of the customer journey in multi-screen scenarios, but that’s no longer enough. Keep that in mind as you rework your journey maps this year. 2017 will truly be a mobile-first year. Invest in CX technology.
SurveySparrow
SEPTEMBER 29, 2023
It unites teams from different departments within a company to focus on a single, paramount objective: enhancing the overall customer journey. A customer experience workshop is basically like a friendly gathering where these team members sit down to solve a CX puzzle. They break the journey into memorable moments.
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