DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. Whether you’re designing a loyalty program or trying to jazz up your digital experience, take a page from Whoop’s playbook.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Comm100

SEPTEMBER 22, 2016

But the true purpose of every support team venture is to create customer loyalty. After all, customer loyalty is what will generate long-term revenue for your company. The following books will help you develop a well-rounded customer loyalty program. Loyalty 3.0: by Ryan Levesque.

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySparrow

FEBRUARY 22, 2024

Customer Relationship Management (CRM) CRM is yet another crucial customer retention management software to consider. It not only manages customer information but also supports and enhances the customer journey at each touchpoint. The method is simple enough – read customers for their continued patronage.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

JULY 9, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Brewing Loyalty – Exploring Starbucks Loyalty Programs Did you know that in the first quarter of 2016, Starbucks’s customer loyalty was so high that it had more money than some of the major banks?

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Both online and in-store experiences offer distinct advantages and can complement each other to provide a holistic and satisfying customer journey.

Retail 78

Retail Engagement Strategy Customer Experience 78

ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. This can be better understood by dissecting the customer journey into two main components: the functional and the emotional.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

InteractionMetrics

FEBRUARY 20, 2025

Tracking churn alongside NPS allows you to determine whether customers are leaving your business due to a poor customer experience. Customer Lifetime Value (CLV): Do promoters spend more and stay longer? If promoters tend to spend more money, you can design loyalty programs and exclusive offers to enhance engagement.

NPS 52

NPS Net Promoter Score Strategy How To 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

MAY 20, 2024

Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

BirdEye

NOVEMBER 20, 2023

The unified dashboard lets you oversee reviews from all platforms in one place, making it a breeze to chat with customers and fix problems. Birdeye’s automated referral program makes it simple to encourage and reward word-of-mouth marketing, while integrations with CRM systems ensure a seamless customer journey.

Software 64

Software Marketing Multi-Channel e-support 64

Retently

APRIL 18, 2024

For businesses that focus heavily on products – especially those deeply integrated into digital ecosystems – in-app NPS surveys help them quickly adjust through informed decision-making, while highlighting key moments in the customer journey in real-time. So, why are in-app NPS surveys important?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

CSM Magazine

SEPTEMBER 8, 2023

They predict customer preferences with stunning accuracy, transforming casual browsers into dedicated buyers. The customer journey, right from their first visit to the next purchase, can be meticulously crafted. Gamified Loyalty Programs The world loves games, and e-commerce is no exception.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Most loyalty programs report how many members they have.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

DCX

JUNE 11, 2024

Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you. Case Study: Duolingo's Language Learning Magic Duolingo is a prime example of a company that has mastered gamification.

Strategy 52

Strategy Gamification Case Study Innovation 52

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Companies have been experimenting with many methods to engage customers effectively. Gamification has turned out to be quite effective towards that end. What is SaaS gamification? People love games.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

Optimove

NOVEMBER 25, 2024

In 2025, the focus will be on creating a unified, holistic customer experience across all channels, ensuring seamless transitions and context continuity. This involves leveraging CRM platforms to manage cross-channel customer journeys, using AI to determine the best channel and timing for each interaction.

Trends 108

Trends Technology Tips Marketing 108