Customer Journeys Gamification Roadmap 
Lumoa
FEBRUARY 9, 2023
software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.
Experience Investigators by 360Connext
JUNE 22, 2021
Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Even customer journey maps can neglect key phases of the customer experience. Know the ideal customer journey.
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ChurnZero
MARCH 7, 2025
Within your wider company, a successful customer community with self-serve resources and peer learning will add value in three main areas: 1: Customer experience: communities can enhance onboarding, drive retention, and provide customer training. How to build and grow a digital customer community.
DCX
DECEMBER 29, 2024
billion wearable tech superstar, has cracked the code on gamification. Think about the tiny moments of delight you could add to your customer’s journey. The big takeaway: Gamification works because it makes the boring stuff fun. Cracking the code on this is all about better data and smarter journey mapping.
ChurnZero
APRIL 8, 2020
When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Address customer concerns head on, offering transparency and the opportunity to build trust. Who doesn’t want a piece of that?!
Comm100
SEPTEMBER 22, 2016
The Customer Culture Imperative: A Leader’s Guide to Driving Superior Performance by Christopher Brown and Linden Brown. If you need direct instruction on how to create a strong customer service culture, this is the book for you. Creating Customer Loyalty. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.
InteractionMetrics
FEBRUARY 20, 2025
The result is a clear roadmap to improvement for your company. Encourage customers to be specific and look for recurring themes. This helps uncover patterns that pinpoint key strengths and weaknesses in the customer journey. You can also encourage your customer base to participate through gamification.
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