DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. Think about the tiny moments of delight you could add to your customer’s journey. The big takeaway: Gamification works because it makes the boring stuff fun. Cracking the code on this is all about better data and smarter journey mapping.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight. A few – such as Tarte, a US cosmetics brand – are way ahead of the game.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySparrow

JULY 5, 2022

Airbnb offers a great experience for travelers. Its homepage design offers everything that a traveler is looking for. Even if you don’t know where you want to travel, it offers a plethora of nearby destinations. It uses gamification to keep people hooked to the app. Booking experience offered by Airbnb. Prototyping.

Gamification 52

Gamification User Experience Travel Apparel 52

ChurnZero

JULY 12, 2019

They don’t just offer you the opportunity to shift your travel dates by two or three days. Two important components in gamification are surprise and delight. A great onboarding experience leaves a permanent positive mark on the customer journey that will enduringly bind your users to your brand and product despite hiccups.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Education Services Group

JANUARY 22, 2020

This provides similar benefits to the live classroom version but can save time and expenses related to travel and is quickly becoming one of the most popular training delivery methods. Onsite Training – A sub-segment of the ILT category that is held as a private session at a customer’s preferred location (typically their office).

Training 40

Training Gamification Trends Sales 40

SurveySparrow

JANUARY 2, 2023

This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform. It now takes care of the entire customer journey while collecting actionable insights along the way. Enters SurveySparrow. You got to schedule a call or a demo to know it exactly. #8

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52