Lithium

JANUARY 28, 2020

Starting Out on the Community Journey. Community, Everywhere Webinar. How Online Communities Improve Every Stage of the Customer Journey. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. 5 Principles Behind Great Customer Engagement. Gamification. Getting started.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 12, 2021

Journey Mapping and Actioning Your Feedback - With insights and feedback uncovered during interviews with our Marketing customers in August, September, and October, we're making improvements in key areas we identified. Webinars & Events. Maia Q3 overview - A look back on what we've done with Maia in Q3.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? They’re trying to get customers off their legacy system so they can switch over to the new platform. For that audience, no.

Gamification 98

Gamification Customers Sales B2B 98

ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. This can be better understood by dissecting the customer journey into two main components: the functional and the emotional.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

inSided

OCTOBER 2, 2019

Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Kitewheel

JULY 27, 2020

So, getting the loyalty program right is important, and there are many models to choose from, though they tend to come in two forms – gamification and pay-for-benefits . The system revolves around the idea that the more a customer spends, the more they get in return. Tiered Programs for Increased Gamification.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

ProProfs Chat

SEPTEMBER 17, 2021

Make Use of Employee Journey Mapping. Hence, create an employee journey map to improve employee experience on an ongoing basis. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Source: HR Trend Institute. Enhance Internal Communication.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

Gainsight

JUNE 28, 2022

To be impactful, product education needs to happen at points within the customer journey where it will actually make a difference. Once you understand where the user is, educational messages should be targeted and tailored to that stage of the journey. . Customer Journey. Meeting Product Users Where They Are.

Metrics 52

Metrics Customer Journeys Video Social Media 52

ChurnZero

JULY 12, 2019

Two important components in gamification are surprise and delight. Solutions like Autopilot, LeadBoxer, or Oribi force you to go back to your dashboard thanks to mail communication, intelligent insights that actually lead to action, and the introduction of new features that improve your customer journey. Upcoming Webinar.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySparrow

JULY 5, 2022

You can conduct workshops, webinars and focus groups to make this a part of your culture. It uses gamification to keep people hooked to the app. By introducing gamification, not only do they keep the customers engaged, but they also reduce and increase their retention rate. Educate and train your employees. Prototyping.

Gamification 52

Gamification User Experience Travel Apparel 52

SurveySensum

SEPTEMBER 5, 2023

11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. It’s not just about their first impression, but the entire customer journey — from the initial interaction to the lasting emotional connection. By gamification.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySparrow

MARCH 19, 2021

Some other benefits that you’ll get from this efficient customer experience tool are: Option to station feedback units all along the customer journey to measure their experience. . Easily build your ideal customer persona from the feedback and data collected. . Its recording feature lets you create webinars. .

Tools 52

Tools Social Media CRM Customers 52

SmartKarrot

OCTOBER 3, 2023

High user engagement leads to increased customer satisfaction , reduced churn, and ultimately, business growth. Tracking and Measuring User Engagement: Utilize metrics such as active usage, feature adoption, and customer feedback to track and measure user engagement accurately.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98