Customer Journeys Government Lifetime Customer 
BlueOcean
FEBRUARY 14, 2024
The MSA and SOW need constructing to ensure the partnership is a win-win and everyone is clear on goals and measures, and governance. Ideally, they will draw from the well of a robust knowledge base to ensure those customers are leveraging your product to its full potential, setting the stage for optimal lifetime customer value.
BlueOcean
FEBRUARY 14, 2024
The MSA and SOW need constructing to ensure the partnership is a win-win and everyone is clear on goals and measures, and governance. Ideally, they will draw from the well of a robust knowledge base to ensure those customers are leveraging your product to its full potential, setting the stage for optimal lifetime customer value.
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BlueOcean
MAY 16, 2017
These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. If there is one thing we’ve learned in 23 years in business, it’s that successful relationships are built on good governance. We understand there is a business model for low value transactional work.
SurveySensum
JULY 14, 2020
Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.
SmartKarrot
JANUARY 5, 2021
Truly invested in sharing his amazing insights on best practices for Customer Success professionals, James has assisted several individuals and organizations on their customer journeys through the Atlanta Tech Village community. Currently, he is serving as the Vice President of Customer Success at GitLab Inc. Jay Nathan.
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