TechSee

JULY 18, 2019

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. Businesses hoping to compete in this modern marketplace need to adapt their customer-facing strategies to ensure every interaction is as quick and seamless as possible.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Pointillist

SEPTEMBER 10, 2020

By Steve Offsey The goal of customer journey orchestration is to improve journey outcomes by enabling the most relevant interactions in the context of each customer’s goals and their overall experience. What is Customer Journey Orchestration?

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

TechSee

JANUARY 28, 2020

According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. It’s all about providing fast, effortless and effective self-service. Eitan Cohen is CEO of TechSee , a global leader in visual customer assistance.

Retail 136

Retail Self Service Wireless Consumers 136

Pointillist

JANUARY 19, 2022

You need a better way to measure experiences, prioritize the right opportunities for improvement and deliver the experiences your customers demand. That’s why leading organizations are adopting customer journey measurement. How Customer Journeys Elevate CX Measurement. What is Customer Journey Measurement?

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75

TechSee

OCTOBER 10, 2019

They build relationships with specific customers and are measured both on individual and team performance. Power’s Highest in Customer Service among Full-Service Wireless Providers prize twice in a row. The TEX model has been widely recognized as a successful approach – T-Mobile was awarded J.D.

Contact Center 117

Contact Center Culture Self Service Wireless 117

DCX

FEBRUARY 9, 2025

If customers switch between a bot, an agent, and self-service, does it feel like one conversation? Are you tracking journeys, not just moments? A great onboarding experience doesn’t matter if customers churn two months later. Helium Mobile is flipping the wireless industry upside down.

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Touchpoint Self Service Multi-Channel Healthcare 52

Pointillist

SEPTEMBER 28, 2021

In this post, I’ll explore why enterprise contact centers struggle to increase satisfaction while mitigating costs, why journeys enhance contact center optimization and how aligning on and managing customer journeys is the key to improving contact center outcomes. Why Customer Journeys are the Key to Contact Center Optimization.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40