Maz Iqbal

DECEMBER 22, 2014

When I interact with the organisations that I interact with do I get left with the feeling-experience of being cared for by an organisation? Are there any occasions where I, as a customer, feel cared for? I, as a flesh and blood human being, do not show up on the organisational radar. The answer is: No!

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

Maz Iqbal

NOVEMBER 13, 2014

In so doing, these folks will make it easy and enriching for customers to do business with that organisation. And in the process the organisation will both generate customer loyalty and reduce waste – doing stuff that costs money but does not create value for customers from the customer point of view.

Customer Experience 92

Customer Experience Case Study Customer Philosophy Banking 92

Maz Iqbal

JULY 28, 2014

That you get points for using my name … That if you have a customer loyalty program, you get more points for asking me for my membership card so you can check to see if I can get a discount… But, I’ll tell you what makes the real difference. Relationship is not merely the sum of a series of interactions.

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

ProProfs Chat

MARCH 26, 2020

The second approach makes the customer feel valued and, thus, is a great way to pave your way into ensuring customer loyalty. With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . Equip Customers With Self-Service .

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Maz Iqbal

APRIL 23, 2016

In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers through every customer interaction. I enjoyed reading Richard Shapiro’s first book: The Welcomer’s Edge.

Customers 48

Customers Connections Interaction Customer Philosophy 48

Maz Iqbal

APRIL 23, 2016

In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers through every customer interaction. I enjoyed reading Richard Shapiro’s first book: The Welcomer’s Edge.

Customers 48

Customers Connections Interaction Customer Philosophy 48