Oracle

FEBRUARY 23, 2018

A robust Customer Relationship Management (CRM) or web analytics tool will help generate insightful data about your customer base. Digging deeper and getting to know your customers’ behavior can lead to more personalized customer journeys and segmentation.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Bold360

MARCH 29, 2021

To understand the scope of these dramatic shifts and how Bold360 customers have responded , we spoke with Customer Relationship Manager Lainie Henry about the impact of introducing more channels and self-service tools. . 3 Big Trends in Customer Engagement .

Self Service 52

Self Service Call Center Chatbots Customer Relationship Management 52

CSM Magazine

AUGUST 10, 2017

From the features you would like on a new toaster, to what makes you watch a new movie or box set, to what to call your Christmas Sandwich – customers are massively powerful brand touchstones. What used to be perceived as customer survey spam can now be really engaging and help brands to grow relationships. Possibly not.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SurveySensum

JULY 14, 2020

He aims to harness the collective intelligence of customer-centric thought leaders, using the collaborative platform to help business leaders understand how to create mutually beneficial customer relationships. Bruce Temkin – Experience Management (#XM) Visionary, Keynote Speaker, Co-Founder of CXPA.org.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , he has been supporting the customer relationship management professionals and teams for over decades now. Donna Weber.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21